Customer Service Care

Luis Ibarra

Memphis, TN - United States

***********@*****.***

(+1) 786-***-****

Responsible, honest, hardworking, and organized. Able to handle multiple responsibilities, follow instructions and working under supervision and by own initiative. Focused on providing exceptional service. Currently looking for new challenges to expand my knowledge and skills, and work experience, while contributing positively to the company. Work Experience

Pharmacy Customer Care and Delivery Logistics

LifeDOC - DarsaludPharmacy -

Memphis, TN

August 2020 to Present

• Managing the delivery department of the pharmacy

• Communicating directly with clients to provide status updates and answer questions regarding their prescirptions

• Planning optimal routes for delivery of prescriptions to patients in a timely manner

• Supervising delivery of prescription to patients

• Customer Acquisitions

• Record keeping for existing and new clients

• Completing patients registry, including confidential logs Delivery Logistics Supervisor

GLB Solutions

Memphis, TN

January 2020 to July 2020

• Planning optimal routes for delivery to save time and fuel

• Keeping a control over the inventory carried by each truck

• Communicating directly with clients to provide status updates and answer questions regarding their delivery

• Ensuring workers comply with safety measures and protocol standards

• Training and forming new resources and junior members

• Managing invoices

Delivery Representative

Wayfair -

Pompano Beach, FL

May 2019 to December 2019

• Planning optimal routes for delivery to save time and fuel

• Keeping a control over the inventory carried by each truck

• Communicating directly with clients to provide status updates and answer questions regarding their delivery

• Ensuring workers comply with safety measures and protocol standards

• Training and forming new resources and junior members

• Managing invoices

Chef/Customer Service

authentic korean kitchen -

Miami, FL

February 2018 to April 2019

• Planning events at the restaurant

• Preparing food for the client according to the menu maintaining the appropriate health standards

• Prepping the kitchen and ingredients for the next day

• Providing assistance to clients

• Keeping and monitoring the stock count of the restaurant

• Keeping and reconciling the cashier

• Collecting payments and processing refunds

• Resolving client disputes

Sous Chef

Eddie Rockets -

Dublin, County Dublin

November 2015 to December 2017

• Keeping and monitoring the stock count of the restaurant

• Preparing food for the client according to the menu maintaining the appropriate health standards

• Prepping the kitchen and ingredients for the next day Cook/ Kitchen Aid

Restaurant Mama Mia -

Caracas, Distrito Capital

December 2014 to September 2015

• Storing deliveries of vegetables and meats.

• Washing dishes and other equipment manually.

• Assisting with the smooth running of the kitchen production areas.

• Assisting in basic food preparation when required (cutting bread, ham, cheese, vegetables and others.

• Keep the kitchen clean, tidy, safe and hygienic.

• Ensure all the waste at the kitchen was removed as soon as possible.

• Maintain the kitchen work areas and surface clean and organized.

• Washing dishes, pots, pans, utensils and other equipment.

• Sweeping and mopping floors during service.

Education

English General Course

English academy -

Dublin, County Dublin

November 2015 to Nobember 2016

Highschool

Macaracuay School -

Caracas, Distrito Capital

2009 to 2015

Skills

• Languages: Spanish - Fluent, English - Fluent

• Microsoft Office (10+ years)

• Customer service (8 years)

• Time Management

• New resource training

• Use of ECW and other medical record keepig

Contact this candidate