Lori Patrick

Lead Retail Sales Associate

Georgia native, moved to Colorado Springs in Summer of 2020. Grandmother to 7 wildlings. Flexible, reliable and willing to take on any task. Hard-working professional able to handle high volume, high pressure situations.

3599 Harmony Drive

Colorado Springs

80917

adwbb1@r.postjobfree.com

678-***-****

Experience

Lead Retail Sales Associate

Aramark Pikes Peak

November 2021 - Present

coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead serves as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Maintain a professional and enthusiastic atmosphere even in the absence of management. JOB RESPONSIBILITIES

• Perform all Sales Associate and General Utility Worker duties

• Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the Difference

& Safety of the day and any other miscellaneous information to ensure successful operations

• highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.

• Ensure all guests are greeted when they walk into the store

• Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals

• Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively

• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner

• Keep an inventory of stock, noting any out-of-stock items or possible shortages

• Must always ensure cleanliness and a pleasant atmosphere store

• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs

• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift

• perform nightly audit of cashier documentation

Customer Service/Sales Associate

Walmart

July 2020 - November 2021

Smile, greet, and thank customers with a positive attitude

• Stand for long periods of time while checking out customers quickly and accurately

• Keep your area clean and presentable

• Answer customer questions and help them with their needs

• Be available to assist associates across the store as needed Operations Processor

Primerica

March 2007 - July 2020

Operations Processor 1 verifies information on Policy Change Forms (PCF), Contract Changes (CC), Backend Change Forms (BEC), Pre-Authorized Checking Forms (NBP) and Money Requirement Forms

(MRN) for accuracy and then processes the requests as specified on the document. I ensure the accuracy of signatures, dates and other vital information for State Compliance requirements. Validate Agent information as being correct and that appropriate licenses are active within the compliance guidelines. I must also perform research to complete certain tasks, correct deficient files, and perform basic accounting as needed. Education

High School Diploma

Winder-Barrow High School

1981