Project Manager Operations

Kent Bliss

**** ********** **

Cumming, GA *****

Cellular 470-***-****

Email: ****.*********@*****.***

PROFESSIONAL OBJECTIVE

Seeking a position with a well-established and growing company where my skills and experience will be used effectively towards the growth of company profits and market share.

PERSONAL STRENGTHS AND ACCOMPLISHMENTS

20 + years experience in building and leading successful teams

Proficiency in Microsoft products including Word, Excel, Publisher, PowerPoint

Understanding of large systems design and layout

Directed large job project management and engineering

Part of a team of 10 senior managers that designed and tested a new CRM for Ackerman Security (18 month project)

Proficient with CRMs- Mastermind, Dice, Sedona, Eclipse

Excellent customer communication and rapport building skills

Excelled at designing, developing, and rebuilding operations

Consistently achieved installation and service goals set by corporate.

US Navy Veteran - Engineer

PROFESSIONAL EXPERIENCE

Oct 2022 – Mar 2023 Telaid Inc (remote position) Niantic, CT

Project Manager commercial fire and burg Systems

Organize and manage resources, in such a way that a project is completed within defined scope, quality, time and cost constraints.

Ensure job roll outs are completed to meet schedule, budget, and NFPA code

Coordinate with Supply Chain Management, and successfully procure required services, materials and equipment for the project from both external and internal suppliers

Mar 2020 – Sept 2022 Leaf Home Systems / Leaf Filter Atlanta, GA

Installation/ Service/ Project Manager

PM for one of the highest volume offices.

Primarily work as a PM, but cross trained for Installation, and Inventory control

Ongoing training/mentoring for in house technicians and subcontractors

Field inspections to ensure standards are maintained

Complaint resolution

Sep 2006 – Dec 2019 Ackerman Security Atlanta, GA

Installation / Operations Manager

Responsible for the Management of Ackerman Security's residential/ light commercial operations in Atlanta and surrounding metropolitan cities.

Increased installation volume from 560 to 1500-2300 New accounts per month.

Direct all management efforts for System Operations, Installation, and Administration of 57 contractors, 6 in house technicians, 2 field supervisors, 1 admin supervisor and admin support staff of 5.

Consistently exceed gross margin profits and residential/ light commercial account creation multiple targets.

Worked closely with residential sales team.

Coached and trained sales teams on devices features and best application.

Strong understanding of system design and layout of large integrated systems.

Responsible for 6.1M annual revenue and financials for the Atlanta branch.

Built excellent relationships with owners, contractors electricians, end users.

Personal strengths include: Very strong work habits, understanding of financials, demand high standards, rapport building, customer and employee communication skills, highest integrity, excellent computer knowledge and strong field sales skills.

Responsible for hiring and training and conducting field inspections for all Contractors and inhouse technicians.

Apr 2006 – Sep 2006 US Remodelers Norfolk, VA

- Home Depot contractor for Decks, Bathroom, and Kitchen replacement / refacing

Installations / Operations Manager

Restaff and rebuild the Norfolk and Williamsburg locations.

Hire and train contractors.

Ensure Home Depot standards were maintained.

Exceed customer satisfaction targets.

Manage inventory process.

Jun 1998 – Apr 2006 Vector Security Virginia Beach, VA

Installation / Project Manager

Responsible for the ground up organic creation of new accounts in Southeastern Virginia.

Project manager for schools, military hospitals, skiff sites, and Access Control Systems.

P&L responsibility

EDUCATION

High School Graduate from Florida High School, Tallahassee FL

Attended Tallahassee Community College - Business Management

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