Dependable hard working team player looking for opportunity with potential of advancement.

Education

Carrington College Albuquerque, NM

Medical Assistant Graduate 05/2012

Freedom High School Albuquerque, NM

General Studies Graduate 05/2008

Skills

•Medical Terminology

•Insurance verification

•cashiering

•Microsoft office

•Ordering systems

•Ten Key

•Typing

•customer service (call center)

•phone

•Workday

•Oracle

Experience

Avisbudget group

Customer service representative

01/2023- 03/2023

Assist customers with rental car returns. Also readyline vehicles to be rented out and help with customer upgrades and issues. Check out customers at the gate before leaving property.

Blue Cross Blue Shield Of New Mexico

Customer service advocate

05/2022- 01/2023

Answer inbound calls for Medicare advantage. Assist members with claims by calling providers when members call in that they received a bill make outbound calls to verify insurance providers office is billing is correct. Help members to find out status on referrals that are sent in from providers for services. Assist members with finding providers in-network and also quote benefits.

Lovelace Care Concierge

Scheduler 10/2021-04/2022

Answer inbound calls to assist patient with scheduling for all of Lovelace clinics. Create or complete demographics and insurance information. Ask patient clinic specific questions for scheduling. Also make sure that patients have directions to clinics and the phone numbers.

Lowes Call Center

Installation support coordinator

02/2016-9/2021

Answer inbound calls to assist customers with installation. Help to get customers scheduled for install by calling and send emails out to providers. Help customers get work orders completed by calling store for product or calling vendors for updates. Also talk with installers on issues with customers jobs. Contact vendors for expected delivery. Create payment request and work orders.

Applebee’s

Hostess 06/2015-12/2015

Greeted Customers find out how many are in party and seat as to what server is next, help get drinks, Clean tables and wipe down to get ready for next guest, help servers deliver food as needed, sweep and help clean kitchen and restrooms

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