Nicholas E. Martell

Plymouth, MN ***** 847-***-**** adwb7c@r.postjobfree.com

Creative Problem Solver Analytical Thinker Collaborator Leader Strategic Innovator Solution Delivery Customer Centric Cyber Security-Minded Tactical Planner Technical Mindset Team Builder IT/OT Integrations Profile of Skills and Qualifications:

Cyber security-minded professional progressively promoted with over 20 years of managing enterprise-level infrastructure, security strategy, and operations focused on accomplishing company goals and increasing profitability while providing superior customer service

Accomplished in developing and implementing complete architectures according to business needs for physical, virtual, and cloud infrastructure strategy with global impact

Areas of expertise:

System Administration (Windows World) and Cloud Cyber Security and Networks

Policy Creation in Compliance with Industry Horizontal Computer Systems

Backup and Disaster Recovery Plans Network Administration

Proficient in forecasting, preparing, and managing capital and operational budgets

Adept in developing and documenting computer security and emergency measures, policies, procedures, tests, and implementing remediation tracking tools to enforce network security protocol compliance with meticulous attention to details and ingenuity

Skilled in collaborating with diverse groups including key stakeholders, business partners, cross-functional teams, outside consultants, and vendors

Eagerly accept complex challenges; committed to professional growth and development and updating technical knowledge and skills

Exhibit excellent interpersonal, written and verbal communication, organizational, prioritizing, and multitasking skills

Effectively work independently and as integral team member

Accomplished in people management and building multiple teams from the ground up; skilled in training, coaching, mentoring, supervising, and evaluating personnel

Professional Work Experience:

Strategic and Security Computer Consulting Services (consulting) Darcy Solutions. 04/2022-current

Working with a small start up to create initial enterprise systems and philosophies to handle future growth expectations from their work in groundwater-sourced geothermal technologies. To date most of this has involved creating an M365 environment including Exchange Online and SharePoint onboarding. IT Operations Manager

Asmodee North America 06/2022-01/2023

Managing a help desk team of three (3) acting as player/coach who supports the business by ensuring a stable and reliable infrastructure. Scope encompasses Help Desk and IT Operations projects which includes team personnel management, network infrastructure, servers, storage, telecommunications, Microsoft 365, firewalls, security, operating systems, Responsibilities also include vendor management, disaster recovery, system metrics/SLAs, asset management, software license compliance and auditing. North America scope currently covers 4 main offices, 2 warehouses, and approximately 400 employees

Director of Information Technologies Senior System Network Administrator Help Desk Manager Novaspect, Inc. 08/2000 – 03/2022

Director of Information Technologies; Schaumburg, IL Chanhassen, MN (12/2014 – 03/2022) Manage team of six (6) including Help Desk, System Administrator, Network Administrator. Complete performance reviews and conduct salary negotiations. Serve as System and Network Administrator when needed.

Manage annual budget of approximately $1.5 million

Oversee supplier contracts for WAN/LAN, Telco, support contracts, and cloud contracts

Create strategic direction for company technology systems

Manage and balance security risks verses business risks Senior System Network Administrator Help Desk Manager; Schaumburg, IL (12/2006 – 12/2014)

Oversee design, implementation, and maintenance of backup and disaster recovery plan for local and branch locations by utilizing DFS, Tape, and D2D backups. Nick E. Martell 847-***-**** adwb7c@r.postjobfree.com p. 2 Senior System Network Administrator Help Desk Manager; continued,

Maintain servers, LAN, and security in five (5) branch office locations including various Cisco router and switch platforms, and PIX and ASA firewalls

Design and oversee the virtualized environment running ESXi with HP and NetApp SANs; oversee Microsoft SQL version 2000 and 2005 database administration

Direct implementation, maintenance, and administration of hardware and software including: o Microsoft Exchange 2016, 2003 – 2010 Microsoft Windows up to 2019 Active Directory o LAN/WAN Equipment and Connectivity Cisco VoIP (Call Manager, Unity) System and Network Administrator; Eden Prairie, MN (08/2000 – 12/2006) Supervised the upgrade and migration of three (3) Windows NT domains to a single Windows 2003 Active Directory forest. Managed migration from CCMail to Microsoft Exchange 2000 with secure Outlook Web Access. Developed and implemented backup and recovery strategy. Maintained Cisco VoIP telephony system. Ordered and configured new systems including:

Local Servers and Workstations ● Cisco PIX VPN Connections

DNS, WINS, DHCP, Terminal Services, and Active Directory Services ● Local LAN/WAN Equipment Winthrorp Resources; Minnetonka, MN 06/2000–07/2000 Assistant Network Administrator

Managed system administration of Windows NT and Novell Network. Provided support and upgraded servers and PCs. Created and distributed PC images using Norton Ghost. Cap Gemini; Minnetonka, MN 10/1999–06/2000

Help Desk Specialist Help Desk Consultant

Provided technical support and administration of AS/400 platform and Microsoft products including MS Office, Windows 98, Windows 95, and WinNT networks.

Rollouts, Inc.; Chaska, MN 08/1999–10/1999

Computer Technician

Served on team of over 20 charged with installing equipment and providing technical support in a computer upgrade rollout for IBM in multiple locations in the Midwest. Each team installed 100 machines nightly and ensured 2000 computers were operational.

Sykes Enterprises, Inc; Bismarck, ND 1996 – 1999

Help Desk Specialist

Provided computer support for IBM hardware platforms, several ISPs, multiple products, and networks. Served in

‘special’ tier to handle escalations and resolve complex issues. Education and Certifications – Microsoft and Cisco:

Certified Information Systems Security Professional (CISSP) 2022-

Microsoft Certified: Azure Fundamentals 2023-

Cisco Certified Network Associate (CCNA) 2002 – 2012

Microsoft Certified Systems Engineer (MCSE) for Windows Server 2003, 2000, and NT 4.0

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