CANAAN MCKOY 415-***-**** adwb54@r.postjobfree.com

IT Analyst/QA Analyst

Results-oriented and process-driven with 15+ years of experience in the QA space across diverse industries. Product and market-savvy with strong analytical and communication skills. Acknowledged as a key liaison between developers, account managers and stakeholders. As well as Help Desk Support skills.

PROFESSIONAL EXPERIENCE

Astra IT

Alameda, CA

IT Analyst

August 2021 – Present

•User machine creation for new hires.

•Adressing help desk tickets in Jira.

•Agile best practices towards task completion.

•In charge of IT inventory.

•In charge of backing up and securing old machines.

•IT Support in person or remote.

•Account creation/user off-boarding.

•Escalate complex issues. making sure iss is resolved.

•Maintains conference equipment.

Clockwork Recruiting executive search

Oakland, CA

Associate Product Manager

October 2019 – March 2020

•Implemented Agile and Scrum best practices for Development, QA and Product Teams.

•Managed User Story writing and groomed remote teams.

•Developed roadmap initiatives and managed team capacity and resource needs.

•Uses Agile PLM components for product collaboration.

Stealth Space Company tech development

Alameda, CA

IT Support Technician (contract)

May 2019 – September 2019

Triage Consulting Group hospital revenue review and recovery

San Francisco, CA

Quality Assurance Lead

August 2018 – May 2019

•Managed entire testing process for proprietary CDP tool.

•Managed test plan updates and SQL queries for testing.

•Used Jira with Agile methodology.

Giant Agency global healthcare marketing and advertising

San Francisco, CA

Quality Assurance Lead

June 2014 – August 2018

•Established a QA presence on the account team to track deliverables through project completion.

•Reinvented the QA lab away from virtual machines.

•Updated the use of Jira to a more efficient Agile style of work.

Viscira digital media

San Francisco, CA

Quality Assurance Lead

November 2012 – June 2014

•Developed and implemented comprehensive QA process documentation.

•Liaison between project and account managers for critical operational challenges.

•Tracked defect issues and followed status through to completion.

Eveo healthcare marketing

San Francisco, CA

Quality Assurance Lead

May 2008 – May 2012

•Created QA release process for both native and web applications using Mac, PC and mobile devices.

•Developed and implemented comprehensive QA process documentation.

•Integral liaison between QA and account managers to manage client expectations and time-sensitive operational challenges.

McCann advertising

San Francisco, CA

Software Quality Analyst

October 2007 – May 2008

•Specialized in testing Atlas Rich media banners.

•Tracked bugs and followed status through to completion.

•Promoted improved work flow process resulting in increased QA feedback for asset development.

Ogilvy advertising, marketing and public relations

San Francisco, CA

Software Quality Analyst

July 2005 – October 2007

•Utilized cross platform / browser testing for flash banner ads, websites, email initiatives and media files.

CANAAN MCKOY page 2

•Created, executed and maintained test cases.

•Provided extra HTML and review support.

•Managed product quality deliverables and timelines.

RCG Consulting Group

Foster City, CA

IT Support Technician (contract)

May 2005 – present

LucasArts Entertainment video gaming

San Francisco, CA

Quality Assurance Engineer (contract)

March 2005 – July 2005

•Tested multi-player games for PlayStation and X-Box platforms.

•Designed and executed test cases.

•Documented and tracked bugs in FileMaker Pro.

Sony Computer Entertainment America gaming

Redwood City, CA

Technical Support (contract)

December 2004 – March 2005

Quality Assurance Engineer (contract)

April 2003 – December 2004

•Managed PlayStation customer hardware and software problems.

•Wrote and executed test cases and regression test cases.

•Prioritized and resolved competing dependencies to ensure on-time project completion.

•Actively involved in game design reviews.

•Worked closely with development on T10K development tools to test and debug game applications.

Acclaim Entertainment gaming

Redwood City, CA

Lead Quality Assurance Engineer

March 2001 – August 2002, October 1998 – September 2000

•Managed beta testing team including scheduling and workload.

•Liaison between developers, producers and QA team.

•Wrote and executed functional and regression test cases and managed test status updates.

•Managed open bugs and worked with Development and Project Management teams to prioritize revisions.

Skillgames.com gaming

New York, NY

Quality Assurance Engineer

September 2000 – April 2001

•Conceptualized and developed new games for the website.

•Managed comprehensive website and regression testing across multiple browsers and platforms.

•Maintained the Star Team bug tracking database.

APPLICATIONS, COURSEWORK & EDUCATION

Bugzilla, CSS, HTML, Jira, Oculus Rift, Python, Redmine, Samsung VR, Selenium

Academy X-HTML Fundamentals, CSS, HTML 5, Learnit Management Course, Python-Selenium Automation

San Francisco City College

San Francisco, CA

Apex Technical School

New York, NY

Fashion Institute of Technology

New York, NY

School of Visual Arts

New York, NY

Contact this candidate