Customer Service Technical Support

Ellen Wanjiku Kinyanjui

Cell: +254-***-****** Email: ********@*****.***

Profile Summary

Top performing ICT professional with 6 years’ successful experience in Information Technology field. Proficient in hardware and software maintenance. Solid track record of providing timely and positive response to requests regarding computer related assistance. A deep understanding of the general organizational confidentiality policies associated with ICT specialist position.

Professional Skills

● Expert in antivirus, firewall and anti malware software’s regulation

● Adept at offering timely and highly effective technical support in software patching

● Skilled in inter and intra systems collective network maintenance

● Expert in operational acceptance testing with new systems

● Proficient in day to day maintenance of server infrastructure

● Specially skilled in software related troubleshooting

● OS: Windows, Linux, Dos

● Languages: Java, C++, Java script, Pascal

● Malware detection and deletion.

Professional Experience

ICT Officer, Computer Highway LTD.(Jan 2010 – Dec 2017) Responsibilities:

● Installed software and programs to customers and performed virus diagnosis.

● Provided data and network administration and management support.

● Supervised maintenance of 20 plus computer systems and ensured functional inter and intra net networking on all systems at all times.

● Performed computer hardware and software diagnosis, repair and maintenance.

● Cross trained three employees in one month to act as IT specialists for various branches of the company.

● Sold computer hardware and software devices to clients. ICT Officer, Nyahururu Water and Sanitation Company, (Jan 2008-Dec 2009) Responsibilities:

● Provided aid in setting up multimedia, installation of relevant software for proper functioning and troubleshooting during large scale presentations and conferences involving use of technology.

● Maintained user database interface fully updated and functional.

● Repaired employee computers and network printers.

● Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied

● Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied

ICT Officer, Nyandarua County Council.(July- Dec 2007) Responsibilities:

● Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.

● Responded to system’s security breaches, malwares and virus attacks.

● Performed maintenance of 30 plus PC’s at the premises

● Offered assistance in computer software and hardware trouble shooting.

● Installed and uninstalled data base software as per instructions. Education

Kenya Institute of Professional Studies (Aug-Oct 2009)

● Certificate in Computer Maintenance A+

Kiambu Institute of Science and Technology (2007-2009)

● Diploma in Information Technology

Kerugoya Girls High School (2002-2005)

● Kenya Certificate of Secondary Education (B-)

Hobbies & Interests

● Coding

● Volunteering

References

Please feel free to contact the under mentioned persons who I have directly worked with: 1. Mr Jackson Muthingani

Director,

Computer Highway LTD.

P.O Box 16, Kaheho

Cell: 074*-***-***

2. Mrs Beatrice Wambui Wambugu

Cell: 072*-***-***

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