Service Representative Package Handler

Atlanta, GA ***** 470-***-**** **************@*****.***

ANJOLI CODY

Detail-driven Compliance Specialist focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Proficient in JDA, SAP, and Agile. PROFESSIONAL

SUMMARY

SKILLS ● Special Projects

● Project Coordination

● Facility Oversight

● Employee Recognition

Risk Management

Strategies

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● Corrective Actions

Regulatory Compliance

and Documentation

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● Compliance Knowledge

SUPPLIER COMPLIANCE SPECIALIST 02/2022 to Current

Syncreon, Fairburn, GA

LOGISTICS COORDINATOR 04/2021 to 02/2022

Syncreon, Fairburn, GA

WORK HISTORY

Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.

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Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

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● Managed quality programs to reduce overdue compliance activities.

● Supported Inbound logistics by pitching in to complete special projects. Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.

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● Managed practical action plans to respond to audit discoveries and compliance violations. Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

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● Prepared training programs to improve compliance at all levels.

● SAP, JDA and Agile proficient.

● Tracked orders and notified customers of status or potential delays. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

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Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

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● Generated documentation and information required for customer shipments. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

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Liaised between warehouse personnel and customer to facilitate account and operational needs.

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PACKAGE HANDLER 11/2020 to 02/2021

FedEx, Ellenwood, GA

CUSTOMER SERVICE REPRESENTATIVE 10/2019 to 08/2020 Iqor, Charleston, SC

CUSTOMER SERVICE REPRESENTATIVE 10/2018 to 07/2019 Alorica, Charleston, SC

HUMAN RESOURCES SPECIALIST 05/2007 to 04/2012

U.S Army, Fort Bragg North Carolina, Fayetteville, NC Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.

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● Produced weekly status reports detailing logistic operations and problems. Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

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● Used hand-held scanners and physical logs to accurately track item movements.

● Assembled, sealed and loaded packages into correct trucks.

● Removed jams and unblocked conveyor system to maintain flow of goods.

● Followed verbal and written instructions to properly move and ship products.

● Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

● Prepared pallets of boxes for easy transportation between customer and storage locations.

● Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

● Prevented load shifting or damage by using bracing and strapping techniques.

● Handled inventory control and cycle counting procedures. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Provided primary customer support to internal and external customers.

● Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Reviewed and screened applicant resumes to identify qualified candidates.

● Oversaw and managed hiring process and assisted human resources. Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

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Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

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Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

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Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

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Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.

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● Analyzed issues and employed improvement processes. Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

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● Maintained work structure by updating job requirements and job descriptions for positions.

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