Mail Processor Customer Service

ERIC NIPP

***** ******** **** 859-***-****

Walton, KY 41094 *********@*****.***

PROFESSIONAL EXPERIENCE

DHL Global Logistics 4/10/21 to 8/25/22

Manage and expedite import transactions, including all related activities for an assigned account.

Perform duties related to documentation preparation and traffic coordination required to correctly process goods through Customs and affect timely delivery.

Provide excellent customer service to internal and external customers

R&L Global Logistics 12/3/18 to 2/7/20

Manage and expedite import transactions, including all related activities for an assigned account.

Perform duties related to documentation preparation and traffic coordination required to correctly process goods through Customs and affect timely delivery.

Provide excellent customer service to internal and external customers.

Import specialist

Dachser USA 10/5/17 to 12/3/18

Manage import air import consolidations

Send arrival notices to customers broker for customs clearance

Set up DDP and DAP deliveries and bill charges to origin office

Obtain proof of delivery

Help other import employees as needed

Mail Processor

Fidelity Investments 2/1/15 to 5/1/15

Complete orders per customers specifications and send out via mail or overnight courier.

Domestic operations

Team worldwide 4/15/14 to 11/7/14

Route and ship domestic shipments for various customers per there instructions.

Tracking and tracing of shipments to confirm delivered on time.

Quoting

Dispatch drivers for deliveries and pick up’s

Mail Processor

Fidelity Investments 10/1/13 to 4/1/14

Complete orders per customer specifications and send out via mail or overnight courier.

Import Specialist

Ceva Logistics 6/13/11 to 7/10/13

Manage and expedite import transactions, including all related activities for an assigned account.

Perform duties related to documentation preparation and traffic coordination required to correctly process goods through Customs and affect timely delivery.

Provide excellent customer service to internal and external customers.

Handled Break bulk shipments for air freight consolidations.

Over seen in bond area and notified customers/brokers with arrival notice to effect customs clearance.

Domestic Supervisor/Import Specialist 5/2004 to 9/2009

U.S. Worldwide Logistics

Monitored daily workload/schedule within the domestic department; coordinated work assignments based on meeting deadlines

Dispatched drivers for daily pickups and deliveries; assisted with freight claims and settlement

Routed shipments and provided follow-up to ensure deliveries were made within correct time frames

Served as TSA Security Coordinator, C-TPAT Coordinator and claims Coordinator

Audited, paid and recorded freight bills; coordinated within accounting department for payment

Coordinated shipments with overseas agents and communicated all necessary details to involved parties

Ensured compliance with import requirements and customs clearance by coordinating documents required by government agencies (includes various forms and certificates)

Monitored and coordinated the progress of each shipment

Quoting DDP and DDU for origin offices .quoting imports for customers and domestic quoting

Operations Manager 1/1997 to 3/2004

Lynden Air Freight

Managed all daily operations within business, including warehouse, drivers and operations staff

Worked closely with airlines and other carriers to establish rates and solid working relationships

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