Olivia Nyerick

** ********** ****

Southington, CT 06489

860-***-****

adwaqe@r.postjobfree.com

EXPERIENCE

Pieper Veterinary Hospital — Call Center Representative

March 2021- Present

Triage patient emergencies, schedule appointments and answer general inquiries from clients while maintaining a high call volume. Work with the main hospital as well as satellite offices to schedule and accommodate client inquiries. Provide financial information and payment processing as needed.

Pieper Veterinary Hospital — Veterinary Technician

May 2017 – September 2020

Perform direct care duties for animals needing a variety of hospital services. Rotations in all areas of hospital including Emergency Care, Oncology, and Physical Therapy. Assist doctors during all procedures and follow a plan of care for the patient. Set up for incoming appointments, prepare for treatment, follow up with post-operative care support. Administer medications, perform injections and related treatments. As physical therapy assistant, prepare treatment regimens in both aquatic and dry course physical therapy. Perform laser treatment to pre- and post-operative patients. Complete daily recordkeeping by entering all treatment data and maintaining patient records.

Southington Veterinary — Kennel Assistant

April 2015 - - September

As part of my High School Vocational Agriculture Program, I was required to seek work in an area of interest and chose a local vet. My duties included providing a safe, sanitary, and comfortable kennel area for animals in post-operative care. Daily cleaning, disinfecting and laundering bedding as well as providing fresh water and food to patients were part of my daily work after school.

EDUCATION

Tunxis Community College

2021 to present, working towards associates degree in Business Administration

Penn Foster Remote Learning Institution

2018 to 2020, Earned credits toward Associates in Veterinary Technology

SUNY-Delhi, NY

2016 to 2017, Earned credits toward Associates in Veterinary Technology

EDUCATION

Southington High School, Southington, CT

2016 Graduate

Vocational Agriculture Student

REFERENCES

Available upon request

SKILLS

Proficient in Microsoft Office, Excel, and Powerpoint,

Google based platforms,

Windows and Mac systems,

Infinity and EzyVet Veterinary Software

Ability to successfully organize and manage multiple tasks in a fast-paced environment. Possess excellent phone etiquette, written and oral skills.

Ability to work well with others in a team-oriented environment.

Excellent communication and customer service skills

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