DAIANE TUBBS

Kansas City, Missouri

816-***-**** · adwaq5@r.postjobfree.com

OPERATIONS COORDINATOR

Dynamic Operations Coordinator with more than 10 years of corporate administrative support expertise. Demonstrated high profile experience with industry leaders FedEx Ground and John Deere manufacturing. Proven customer service skills ensuring correct delivery information for fast and efficient logistics with applications including DRO, Dispatch TMS, and SAD. Skilled at civil engineering and safety inspection management including layout change, demolition and construction. Bilingual in English and Portuguese.

Operations · Finance · Sales Management · Administration · Safety Management · Reporting

Team Leadership / Motivation · Communications · QA/QC · Dispatch TMS · Customer Satisfaction

Customer Service · Problem Resolution · Documentation · Bilingual English / Portuguese

FEDEX GROUND · Kansas City, Missouri · 6/2021– Present

US ground package Delivery Company.

Operations Coordinator

Deliver Administrative support and monitor facility reporting metrics to determine operational performance and opportunities for improvement. Review contractor and driver reports to ensure compliance with Department of Transportation rules and requirements. Skilled with applications including DRO / Dynamic Route Optimization, Dispatch TMS, and SAD / Service Area Design.

FEDEX GROUND · Kansas City, Missouri · 3/2020 – 5/2021

Administrator

Resolved delivery problems to maintain customer satisfaction. Utilized Missing Package Reports to determine delivery status and resolve delivery errors.

FEDEX GROUND · Kansas City, Missouri · 11/2019 – 2/2020

Package Handler

Provided Quality Assurance support to correct package delivery issues. Contacted customers and shippers to resolve address conflicts to ensure accurate package delivery.

JOHN DEERE · Mars Incorporated, Kansas City, Missouri · 10/2017 –12/2018

Manufacturer of agricultural machinery, heavy equipment, and lawn care equipment.

Utility Operator

Maintained administrative documentation and inspected packages.

JOHN DEERE · Horizontina Rio Grande do Sul, Brazil · 8/2011 – 9/2013

Contract Safety Inspector

Performed line operations inspections to ensure facility and employee safety.

Additional Experience

Contract Safety Inspector/Manager. APAG Comercio de Extintores Ltda, Ijui, Rio Grande do Sul /Brazil

Civil Construction Manager, APAG Metalurgica, Horizontina, Rio Grande do Sul/ Brazil.

EDUCATION

Occupational Health Safety Technical Degree

Função Educacional Machado de Assis, Santa Rosa Rio Grande Do Sul, Brazil

High School Diploma

Escola Estadual De Educacao Basica Albino Fantin, Horizontina, Brazil

LANGUAGES

Portuguese, English

COMPUTER SKILLS

DRO / Dynamic Route Optimization, Dispatch TMS, SAD / Service Area Design

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