Desk Clerk Front

Natalie Nguyen

(***) *** - ****

****************@*****.***

SKILLS

●Customer Service

●Microsoft Office

Bilingual (Vietnamese)

WORK EXPERIENCE

PVN Notary Services, Fountain Valley, CA August 2020 - August 2021

Receptionist

●Manage communication services including FedEx and UPS

●Schedule meetings and managed calendars for clients and company executive

●Track and log mail and courier deliveries including government controlled documents

●Answer phone calls ensuring that all calls were forwarded to the proper personnel in an efficient and professional manner

●Meet and greet visitors in a friendly and polite manner to ensure a positive visitor experience

Tropicane, Westminster, CA December 2019- August 2020

Front Desk Clerk

●Greet guests efficiently and process transactions

●Responsible for managing payments by totaling purchases; cash and credit cards

●Prepare variety of food options from the menu before shift start and end

●Maintain favorable work through promoting a cooperative and harmonious working climate

●Dressed in accordance with dress guidelines, looking neat, clean, and professional at all times

●Communicate effectively with multiple customers while generating enthusiasm and knowledge of menu items

●Calmly respond to dissatisfied customers and promptly inform unexpected problems or unusual matters of significance to manager's attention.

Sup Noodle Bar, Buena Park July 2019- December 2019

Server

●Maintain service expectations of successful Food & Beverage protocols

●Maintain the integrity of the restaurant’s operations

●Consistently ensure member and guest satisfaction through professional disposition and relentless courtesy

●Attention to detail that all member and guest place settings are set to the highest of standards created by business owner

●Monitor the bar and atrium for seating availability

●Assist service staff as required to reset tables for prompt and professional turnarounds

●Ongoing maintenance of the restaurant’s sanitariness and cleanliness

Education

Concorde Career College Expected October 2025

●Respiratory Therapy

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