Entry Clerk Data
Resume:
Mahogany Purvis
Healthcare Professional/ Customer service
Columbus, OH 43206
********.******@*******.***
Authorized to work in the US for any employer
Work Experience
Adjudication Specialist
Ohio Department of Job and Family Services - Columbus, OH March 2021 to Present
Provided a service handling 100-150 unemployment claims daily making decisions (adjudicating) based on information provided by both the claimant or employer to approve or deny an unemployment insurance claim
Data Entry Clerk
Safelite Group - Columbus, OH
June 2019 to March 2021
Successfully reviewed claim request via email advising approvals based on accurate documentation Front Desk Agent
HOLIDAY INN EXPRESS SUITES - Columbus, OH
July 2016 to May 2019
Exhibited a luxury hospitality experience providing a comfortable and professional environment for potential guests. Fast yet accurate check in and check out process including online reservations, catering to the needs of guests and visitors
Customer Care Associate
AFFINION GROUP - Columbus, OH
November 2014 to July 2016
Preformed customer care in a high-volume inbound call environment regarding customer credit card accounts
Assisted customers with billing issues
Resolved customer complaints regarding gift card shipping purchased with reward points Customer Care Representative
JCP LOGISTICS CENTER - Columbus, OH
May 2011 to November 2013
Effectively managed a high-volume of inbound and outbound calls Gathered and verified all required customer information for tracking purposes Assisted customers with online order processing and company website navigation Accurately documented, researched and resolved customer service issues Education
Certificate in Clinical lab assistant
Larock healthcare academy - Columbus, OH
March 2021 to June 2021
Certificate in Phlebotomy
Larock healthcare academy - Columbus, OH
March 2021 to June 2021
Certificate in Paramedical examining
Larock healthcare academy - Columbus, OH
March 2021 to June 2021
High school diploma in General Studies
Independence High School - Columbus, OH
August 2008 to June 2009
Skills
• STRONG COMMUNICATION SKILLS (Less than 1 year)
• Customer Service
• Typing
• Word
• Excel
• Data Entry
• Medical Records
• Phlebotomy
• Blood sampling
• Venipuncture
• Patient care
• Laboratory experience
• Specimen collection / processing
• Vital signs
• Reliability
• Computer Skills
• Anatomy Knowledge
• HIPAA
• Medical Terminology
• Data collection
• Documentation review
Certifications and Licenses
BLS Certification
Certified Phlebotomy Technician
CPR Certification
Additional Information
Strong communication skills and customer focus
Commitment to quality and service
Fast learning
Exceptional work-flow management
Preforms well in high-demand, fast-paced environment
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