William Tarter

Milltown, NJ ***** 267-***-****

adwan7@r.postjobfree.com www.linkedin.com/in/bill-tarter

Technical Leader

Create Customer Trust through Aggressive Support Measures

Optimize outcomes through extensive telecommunications experience in hands-on roles supporting global companies. Create and implement change and process improvement via fast leadership decision-making for service disruption workarounds. Build relationships and lead productive teams to increase understanding of customers’ expectations and views.

Process Improvement Training and Mentoring Technical Communication Customer Technical Service

Leadership and Team Building Quality Assurance Policy Refinement and Development Data Analysis

Technical Skills

Microsoft Windows Microsoft Office Suite Solarwinds Ciena Site Manager OneControl Salesforce

Professional Experience

Verizon Wireless, Bedminster NJ 2022- Contract

Transport engineer in the interconnect department responsible for cell site 10G upgrades and new builds.

Granite segment and path creation and modification. Perform disconnects from alternate carriers.

Interface with switch and facility personnel. Project manage vendors and field engineers.

Build configurations for Nokia and Samsung cell site radios.

DIGITAL REALTY, Clifton NJ

Responsible for customer and network provider maintenances and notifications.

Responsible for environmental alarms globally. 2021- 2022

Create all access requests for customers and 3rd party vendors using Salesforce ticketing.

Interface with engineering and facilities departments.

Troubleshoot network anomalies for Cisco, Juniper and Ciena equipment.

Work with all site security personnel.

Responsible for customer and network provider maintenances and notifications.

CROWN CASTLE, Canonsburgh, PA (Formerly Sunesys LLC.) 2015 - 2020

Manager Network Operations

Ensured accuracy by performing quality assurance tasks, including proofing and updating design layout records.

Served as member of records reconciliation team aligning records from all legacy purchased companies.

Realized operational value through interfacing with sales, optical planning, engineering, records, provisioning, and outside plant departments.

Achieved 99.99 mean time to repair (MTTR), reducing downtime while overseeing a national EXFO Remote OTDR Test network which monitored all backbone fiber cables for breaks and degrades.

Worked with Ciena 6500 optical networks, MRV, and Juniper routers and switches, Solarwinds and One Control EMS, and Microsoft CRM Ticketing and order system to assure network performance.

Guided technical teams towards best practice execution by reviewing and training staff, boosting confidence, improving internal communication, and facilitating interdepartmental cooperation.

Increased capabilities by improving data integrity providing real time database record updates.

SUNESYS LLC, Warrington, PA 2014 - 2015

Manager, Repair and Customer Care

Reviewed all network provisioning changes for change management. Created root cause analysis and reason for outage reports. Monitored SLA and MSA contractual compliance.

Drove revenue growth by instilling customer confidence. Reduced downtime for service disruptions by working troubles real-time with outside plant fiber crews.

AT&T MOBILITY Piscataway, NJ 2013 - 2014

Mobility Engineer

Completed daily migrations of T1 services to GSMOE platform, mapping circuits end-to-end.

Performed all pre-and-post health checks of cell site radios scheduled for migration utilizing Granite, Remedy, and Net-analyst.

SPECTROTEL INC., Neptune, NJ 2011 - 2013

Director, Repair and Customer Care Call Center

Oversaw 21 direct reports for a repair and customer care call center environment, handling all external and internal escalations for expedited remediation.

Reviewed billing issues for enterprise accounts, driving customer satisfaction and ensuring monthly budget and operational objectives were met.

RCN METRO OPTICAL NETWORKS, New York, NY 2007 - 2011

Network Operations Manager

Steered day-to-day operations overseeing 14 direct reports 24 x 7 x 365 in a Network Operations Center for NYC, Chicago, Washington DC, and Boston markets ensuring customer satisfaction. Coordinated all service remediation dispatches. Created and approved vendor requisitions using Oracle. William Tarter adwan7@r.postjobfree.com Page Two

RCN METRO OPTICAL NETWORKS (Continued)

Maintained ISP and MPLS networks, interfacing with multiple partner carriers for long-haul troubleshooting outside of lit footprint.

Additional Professional Experience

RCN, New York, NY, Change Management Analyst

Assessed network impact for all activities, handled all fiber related cable cuts, restorations, and splicing.

Served as single point of contact escalation for all enterprise customers including financial customers.

AT&T, Middletown, NJ, Technical Staff, AT&T Labs

Executed User acceptance test plans(UAT) for interoperability testing and tested SDI and ASI digital formats for broadcast quality video and audio services for the Olympics.

Reviewed test plans, simulated field trials, and executed operational readiness test plan.

AT&T, Middletown, NJ, Market Manager, Switch National Planning, AT&T Local Network Service

Identified rate centers overlaid on newly acquired cable plant footprint.

Upgraded all uni-directional central offices to bi-directional capacity to support Hybrid fiber coax transport.

AT&T, Middletown, NJ, Day Shift Supervisor, AT&T Local Services NCC Private Line Network Control Center

Supervised 5-man day tour for the surveillance of 79 cities.

Partnered with outside plant fiber department to isolate and repair fiber cuts to reduce MTTR.

AT&T, Middletown, NJ, Q AAG - Quality Assurance Acceptance Group, AT&T Local Services

Provided turn up of new network equipment, performed full test and turn up certification which included remote access via telemetry for monitoring equipment failures.

Reviewed all engineering design packages to match network builds for accuracy.

AT&T, Middletown, NJ, Teleport Communications Group, Service and Provisioning

Played instrumental role in development and growth of services with specific product experience in multiple vendor optical systems and network management systems.

Supervised circuit installations and service outages, steered troubleshooting and provisioning issues, Performed system acceptance for multiple regions. Installed and maintained network hardware.

TELEPORT COMMUNICATIONS GROUP, Staten Island, NY, Satellite Video Audio / Data Earth Station Operations Technician

Monitored all up-link and down link transmission of video, audio, and data services, and interacted / calibrated signals with Network Control Centers of many national broadcast companies for NBC, ABC, CBS, CNN, and MSG.

Coordinated transponder access with satellite providers before insertion of video and audio after optimization and handled spectrum analyzer monitoring to ensure RF stability.

Education / Certifications

Coursework Computer Science Major, Queens borough Community College- Queens College-Computer programming

Television Production Certificate, Center for the Media Arts, New York City

CCNA Boot Camp Course Completion Tellabs Titan 5500 Certificate Lucent DACS IV Certificate Fujitsu ADM Certification Infinera Certificate

Nortel SONET Certificate

AT&T School of Business Project Management Essentials Certificate

AMA completion of “Moving from an operational manager to a strategic thinker”

Building high performance teams course completion.

Nortel 5200 DWDM training completed

Ciena 6500 Broadband & Photonic OAM&P

Ciena L2 Emotr OAM&P

Contact this candidate