TP

SKILLS

WINDOWS

ANDROID

IOS

MAC

SERVICENOW

IMAGING

CERTIFICATIONS

A +

THOMAS PITZER

PHONE:919-***-****

EMAIL: adwamv@r.postjobfree.com

EXPERIENCE

TECHNICAL SUPPORT • SPECTRUM • OCTOBER 2022-FEBRUARY 2023

Provided technical support by researching and answering questions and troubleshooting problems.

Responsible for provisioning accounts for employee onboarding.

Outstanding performer - resolved nearly 30 tickets per day.

TECHNICAL SUPPORT • HCL AMERICA • JULY 2022-OCTOBER 2022

Provided answers to clients by identifying problems, researching answers, and guiding clients to resolution.

Provisioned accounts and reset passwords.

Assisted customers with setting up Multi-Factor Authentication (MFA) on their personal devices.

IXL • INTEGRATION SPECIALIST • MARCH 2022-JULY 2022

Planned, coordinated, and performed integration of data and systems used to build and maintain data ingestion.

Utilized Office365 Suite to validate and check in documents.

TECHNICAL SUPPORT • UNC HEALTH • OCTOBER 2021-FEBRUARY 2022

Bare metal imaged company compute devices for new department/building construction, employee growth, and for recurring device upgrades.

Utilized ServiceNow to track tickets and projects – averaging 50 tickets per day.

QUALITY CONTROL ANALYST • AMERICAN TOWER • MARCH 2021-AUGUST 2021

Work in groups to get assignments done.

Check towers to make sure drones took proper images.

Go over code in drones to make sure it is not corrupted.

HELP DESK SUPPORT • DURHAM PUBLIC SCHOOL SYSTEM • JULY 2020-NOVEMBER 2020

First point of contact for customers seeking technical assistance over the phone and email.

Provisioned all student laptops and tablets.

EDUCATION

BS IN COMPUTER SCIENCE • 2023 • COLORADO TECHNICAL UNIVERSITY

HIGH SCHOOL DIPLOMA • 2009 • BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY

ACCOMPLISHMENTS

EAGLE SCOUT

Contact this candidate