Adeyemi Ajayi

Houston, TX

830-***-**** adwam7@r.postjobfree.com

www.linkedin.com/in/adeyemi-ajayi85a

Information systems Professional

Qualifications Profile

A well-organized, results-driven Certified ServiceNow Administrator, Certified Application Developer, ITIL 4 Foundation, ITSM, ITOM, proficient in-Service Catalog, Incident Management, Problem Management, Change Management, Reporting, Performance Analytics, CSM, and IAM (identity and Access Management),CMDB, Service Portal, and Custom Application Development. Knowledgeable in the SDLC concept, and Agile methodology.

Career Highlights & Accomplishments

Proven track record managing complex projects while always delivering on time, under budget, and above expectations.

Known for collaborating closely with stakeholders to identify goals, develop best practices, and analyze current processes to determine improvements and optimize outcomes.

Motivational leader experienced building and guiding high-performing teams of 15 with $60K budgets and $700K in annual revenues.

Strong academic qualifications include a Bachelor of Business Administration in Management Information Systems and Bachelors of Arts in Economics

Technical Skills

UI Policies / UI Action / Data Policy / Business Rules Client Scripts / Assignment Rules / ACL’s / Service Catalogs Update sets / Reports / Tables and Forms / Import set Workflow / Flow Designer / Incident Table / Change management, Notification, Application Engine Studio, ServiceNow Studio, Guided Application Creator,

Notifications, Data schema, Reporting, Dashboards, and Performance Analytics.

Functional Testing / End to End Testing / Integration Testing User Acceptance Testing / Mobile Testing / Sprint Testing /Performance Testing / UI Testing / Flow Diagram / Data Mapping/ Transform Maps

Python / JavaScript coding / C++ / HTML / SAP/ JAVA MySQL / Database Management / Jira / Microsoft Visual Studio / IBM Rational Software Modeler / Microsoft Project / JSON, Angular JS, ServiceNow Integration,

Microsoft (Word, Excel, PowerPoint, Outlook, Access), Requirements gathering /Functional Requirements / Acceptance criteria / Defect / Bug Tracking and Reporting SDLC, Agile/Scrum

Core Competencies

PRINCE2/Agile Methodologies

Solution Focused

Systems Development Lifecycle

Research/Analytics

Management Information Systems

Project Management

Continuous Process Improvements

Six Sigma Methodologies

Rational Unified Process Framework

Entity-Relationship Modeling

Education

University of Houston – Downtown, Houston, TX: January 2017 – August 2022

Bachelor of Business Administration in Management Information Systems (GPA: 3.75)

Relevant Coursework: Systems Analysis & Design, Database Management Systems, Information Systems Infrastructure, Enterprise Architecture, Management of Information Systems, Operations & Supply Chain Management, Program & Application Development

Awards/Honors: Dean’s List (2017 - 2022), Magna Cum Laude

Clubs/Activities: National Society for Collegiate Scholar, Honor Society

Olabisi Onabanjo University, Lagos, Nigeria

Bachelor of Arts in Economics

Certifications: Certified Systems Administrator (CSA) – ServiceNow

Certified Applications Developer (CAD) – ServiceNow

Professional Experience

L.A. Medical Pediatric Urgent Care Clinic

Project Manager June 2022 – August 2022

Collaborated directly with the CEO/product owner to create and initiate the project charter for a key website project, ensuring on-time project completion within the $60K budget.

Met with stakeholders to prepare the systems requirement and designed the business case document for the website to assure optimal success.

Assigned roles/tasks and managed a team of four in delivering a user-friendly website for the new pediatric urgent care clinic while monitoring for maximized productivity and efficiency.

Delivered a user-friendly website within two months to assist with managing patient appointments, registering and storing new patient information, and displaying the clinic’s business hours and operations.

Utilized a data-flow-diagram level 0 to show all functions of the pediatric urgent care clinic’s website and appointment portal and implemented the Primary Key (PK) and Foreign Key (FK) for the website database.

Prepared an Entity Relationship (ER) diagram for the database design of the website using Visio and created a data dictionary to illustrate the attributes of the Entity-Relationship diagram for the website.

Performed extensive unit, systems, and acceptance tests on the website to eliminate all bugs and defects.

Pharrmacy, Pharr, TX

ServiceNow Administrator/Application Developer April 2016 – Present

Configured Workflows, Views, Business Rules, UI Policies, and UI Actions.

Created dashboards using the ServiceNow Performance Analytics and Reporting module.

Evaluated existing processes including Current/future trends to map out migration strategy.

Customized Email notifications for different modules in ServiceNow.

Configured workflow for Change management requests, CAB Approvals, and CAB workbench for starting meetings.

Customized form designs, Service portal, Employee self-service portal, Knowledge management Portal, Service Catalog, and other Portals for internal and external use.

Completed ETL processes to import different formats of data (CSV, XML, and Excel) into ServiceNow.

Dashboard creation for performance analysis and report.

Strong skillset in ServiceNow suite development including web services, workflow, and CMDB.

Worked on End-to-End implementation of CMDB module using discovery tool in ServiceNow.

Worked very closely with ITSM process architect, IT architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM process and ServiceNow are in a controlled and predictive manner.

Configured basic and structured catalog items and configured workflows, views, business rules, UI policy and UI actions.

Involved in creating users, groups, roles and load the data to ServiceNow from active directory on requirement basis.

Interacted with stakeholders, users, portfolios, vendors and development team for the full life cycle of the project.

Created and implemented forms and views for a positive user experience.

Created and configured an application table.

Maintained the health of the CMDB.

Controlled access to applications and its records.

Used flow designer to automate workflow.

Configured ServiceNow Discovery and Service Mapping.

Familiar with the concepts of CMDB and Asset Management Services: Business Services and Configuration item relationships.

Used Discovery to load configuration information to CMDB.

Used service mapping to create the relationship between server and database CI’S.

Used service mapping to discover the relationship and dependencies between servers, database, and service.

Drove automation of common activities, and integrated with common platforms via Integration Hub or with API.

Configured MID servers.

Maintained Discovery schedules, configured probes, and troubleshoot Discovery issues.

CISCO SYSTEMS, HOUSTON, TX

Business Analyst/Quality Assurance Analyst February 2015 – March 2016

Responsibilities included setting up the test environment, and planning and deploying Test plans.

Performed manual testing, automated testing, functionality testing, performance testing, integration

testing, load, stress testing, and regression testing of applications developed in J2EE.

Designed strategic plan for component development practices to support future projects.

Defined, documented, and reviewed software test plans in accordance with documented processes.

Designed, developed, and executed test cases and reusable data sets for integration, functional, regression, performance, configuration, and installation testing activities as defined by the project and test plan

objectives in accordance with documented processes.

Documented test results in accordance with documented processes.

Maintained problem tracking database and ensures proper use within the project team.

Assisted and mentored other testers with approach and technical issues.

Involved in requirement gathering, analysis, and design, and performed end-to-end testing.

Created test plans and test scripts based on the higher/lower-level design documents. Worked extensively with Line of Business and User Acceptance testing resources to cover the total functionality of the System Integration testing, including end-to-end and regression testing.

Performed data-based (backend) testing in AS/400 and SQL DB using SQL query.

Created test data in System Integration and User Acceptance testing environments by conditioning data per scenarios identified in test scripts.

Used Test Director for executing Test Cases and Defect Tracking.

Wrote and executed XML scripts and SQL scripts to test backend infrastructure, DB2, and MS SQL

Database.

Automated and wrote scripts for backend and front-end testing.

Helped programmers find and resolve potential logical and coding bugs during the development cycle.

Reviewed the technical and functional specs and wrote Test plans and Test cases.

Head & Above Nigeria Limited, Lagos, Nigeria

Co-Founder/Lead Business Development Manager 2011 – 2014

Cultivated and maintained strong relationships with potential clients to establish rapport and arrange meetings, leading to substantial sales growth.

Planned and implemented creative new marketing initiatives, greatly boosting brand awareness.

Conducted extensive research on various organizations and individuals to identify new business development opportunities, contributing to a significant revenue increase.

Increased the value of current customers while also attracting new clients, drastically boosting the client base.

Researched, identified, and developed a number of new markets, notably improving sales.

Spearheaded all operations of the marketing and IT departments while monitoring for top productivity.

Languages

English and Yoruba

Community Engagement

Volunteer, Hope City Church Mission Outreach Projects

Member, Hurricane Harvey Response Team

Team Lead, Cathedral Youth Fellowship

Interests

MCing/Presenting at Baby Showers, Weddings, & Seminars, Acting in Church Dramas & Concerts

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