Data Analyst Operations Manager

EDUCATION

**/****

Kennesaw State University, Kennesaw, GA

Master of Science in Information Systems Anticipated 7/2023 Bachelor of Business Administration, Major Management, Minor Human Resources CADONYA HOPE BYRD

Alpharetta, GA / P: 910-***-**** / E: ****.*********@*****.*** / S: linkedin.com/hopebyrd/ Data Analyst/Operations Manager

Highly analytical and process-oriented data analyst/operations manager with in-depth knowledge of data manipulation and visualization. Specialized provider operations expertise to include Medicaid/HIPAA standards and regulations.

RELEVANT SKILLS INCLUDE:

• Electronic Health Records

• Database Management

• Strategic Planning

• Forecasting, Planning and Trend Analysis

• Data Analysis, Research, Manipulation,

Cleaning, Visualization

• Extraction, Loading and Reconciliation of

Data via Various Platforms

• Analyzing, Validating, and Interpreting data

from Multiple Sources and Trend Analysis

• MS Excel, Access, Power BI, SQL

RELEVANT PROFESSIONAL EXPERIENCE

United States Air Force Reserve - Dobbins ARB, GA 2/2021 - Present Data Analyst

• Serve as functional database manager to MIS specific to aircraft maintenance

• Conduct periodic audits of source data to ensure accuracy, timeliness, and compliance with DoD directives

• Apply statistical techniques to identify deficiencies which may negatively impact health of fleet

• Make recommendations for corrective action to improve maintenance efficiency

• Deliver routine daily/weekly/monthly products and resolve ad hoc data requests by gathering, analyzing, and reporting relevant data from various sources

• Audit data, conduct root cause analysis and troubleshoot irregularities

• Track and provide analysis on Key Performance Indicators New Hope Family Services (Mental Health Center) - Alpharetta, GA 3/2010 – Present Operations Manager

• Drive revenue growth and unify team. Create infrastructure/procedures and strategically develop human-service programs and enter new markets.

• Lead organization through complex processes to procure multiple government contracts. Subject matter expert and sole employee agency wide knowledgeable in Medicaid, Medicaid, DBHDD, DHS, provider regulations. Serve as a resource to all levels. Developed multiple programs, defined service needs, led certification and credentialing process for clinicians and identified additional program offerings.

• Champion and implement innovative and forward-thinking initiatives of the executive director, overcoming resistance by addressing concerns of stakeholders/leaders and changing mindset agency wide to gain full support.

• Enable more comprehensive quality health care services, establishing partnerships in health care networks, in addition to soliciting feedback from staff and presenting to departments/ leaders to drive improvements and change.

• Strengthened regulatory compliance by creating tools and capturing data to improve tracking capabilities. Monitoring and ensure compliance with Medicaid, OIG and other program regulations.

• Team with clinical management to pinpoint inefficiencies and establish process and quality improvements. Revamped all program procedures and collaborate with clinical management on new practices. Automate system, processes and reporting process/documentation for team.

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