Desk Agent Customer Service

PARESH PARIKH

Marina Del Rey, CA · 424-***-****

************@*****.***

Highly motivated salesman with extensive customer service experience looking to move into automotive sales. Approval pending for Vehicle Salesperson License.

SKILLS

• Outgoing sales professional with track

record of driving increase of sales

• Exceptional skills in mathematics and

finance with background in accounting

• Proficient in Microsoft Office Suite

• Improving buying experience and elevating

company profile with target market

• Exceptional problem-solving abilities

• Persuasive in negotiating contracts at

diplomatic in communications with

customer to build long term productive

relationships.

• Able to work in a team environment and

take direction

• Self-motivated and organized

• Excellent ability to take direction

EXPERIENCE

DECEMBER 2016 – PRESENT

OWNER/MANAGER, ANTHONY’S CAFÉ TORONTO, ONTARIO

• Set up entire café in busy office building from ground up including creating new menu (and continuing to develop it over years), created modern and attractive restaurant décor to increase sales and popularity

• Developed personal relationship with existing customers and identified opportunities for new items, resulting in retention revenue of

• Exercised problem solving skills as point of contact for customer resolution, ensuring issues risen by customers were deescalated successfully

• Handled merchandise returns, assisted manager with ordering new merchandise, and scheduled store associates to accept deliveries and transfer to stockroom and sales floor

• Trained employees in running the POS (Point of Sales) system, customer service practices, and opening and closing processes

• Worked on day-to-day operations to maintain high standard of meals OCTOBER 2015 – OCTOBER 2016

FRONT DESK AGENT, SANDALWOOD SUITES MISSISSAUGA, ONTARIO

• Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.

• Calculated bills for services rendered and collected and processed customer payments.

• Answers customer questions and addressed problems and complaints

• Helped customers select products that best fit their personal needs

• Kept records of room availability and guest’s account, manually and digitally EDUCATION

1980

BACHELORS OF COMMERCE W/ ECONOMICS AND ACCOUNTING, GUJARAT UNIVERSITY

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