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Customer Service System Specialist

Location:
Shorewood, IL
Posted:
April 02, 2023

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Resume:

P O Box **** Joliet, IL ***** 815-***-****

Joseph L. Waldvogel, D.D.S.

Email:adwal9@r.postjobfree.com

Qualifications For

Key Account Manager

PROFESSIONAL SUMMARY

Highly analytical professional combining twenty nine years of comprehensive experience in general dentistry with excellent skills in implant placement, prosthetics and bone grafting.

Accomplished record in account management, educational presentations and customer service.

Excellent reputation for ability to expand territory and grow and develop key accounts.

AREAS OF EXPERTISE

*Implant Dentistry *Implant Prosthetics

*Territory Management *Customer Service

*Bone Grafting *Anatomy

*Educational Presentations *Research

PROFESSIONAL HISTORY

JOLIET JUNIOR COLLEGE Joliet, IL 2008 - Present

Instructor – Spring Semester

Teaching Cell Biology and Anatomy and Physiology to Bio majors and nursing students.

JAY WALDVOGEL D.D.S Shorewood and Joliet, IL 1979- 2007

General Dentist

Provided dental services to families, later specializing in dental implants and prosthetics.

Member of the Academy of Osseointegration 1995 to present.

Member of the American Academy of Periodontology 1996 to present.

Member of the American Dental Association.

Member of the Illinois State Dental Association.

Member of Chicago Dental Society.

Presenter at the Chicago Dental Society Midwinter Meeting 1996 – 2002.

JOSEPH L. WALDVOGEL, D.D.S., Page 2

I T I STRAUMANN Boston, MA 2002 - 2004

Clinical Specialist – Territory of Chicago, IL

Provided account support for business development through educational presentations and support for key accounts.

Developed and presented slide and Power Point presentations on the I T I implant system and prosthetics.

Provided support resulting in the three Territory Managers’ growth in revenue base.

OSTEOHEALTH COMPANY Shirley, NY 1994 - 2001

Territory Manager for US and Doctor On-Call

Developed business and territory plan to grow existing business and develop key accounts.

Presented educational series and helped grow referrals to surgeons and specialists.

Increased Chicago territory sales revenue from 30K to over 1.8 million annually.

Developed Slide Education Series and presented to University Resident Programs in territory and around the country.

Provided expertise in the answering of specialist, cancer and technical questions.

NOBEL BIOCARE Chicago, IL 1991 - 1994

Procera System Specialist - Provided system support for implant prosthetics, Doctor on-call and field specialist to support key accounts in territory and US and trained in Sweden in extensive implant surgical techniques and prosthetic solutions for implant cases.

ACADEMIC CREDENTIALS

DDS DEGREE

University of Illinois, College of Dentistry

Bachelor of Science – Biology and Chemistry

Illinois State University

Pharmacy Science

University of Illinois, College of Pharmacy

Research Work

Cell Biology – published

Argonne National Lab - Cancer Research

University of Illinois College of Pharmacy - Cancer Research

University of Chicago – Oral Cancer Research

REFERENCES AVAILABLE UPON REQUEST



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