Aida Goniche

**** ******* ****** ********* **, **206 · adwajx@r.postjobfree.com · 813-***-****

Summary:

As a highly organized team leader with outstanding communication skills and attention to detail, people deserve to be loved and valued. I’d like to move to a company that holds the same belief. I hope to join a new team where my skills and education fit best.

Lead Digital Project Manager

Elevation Church, Charlotte, NC December 2021 - Present I oversee an average of 100 digital and design project requests per month. I manage the schedules and tasks of 35 developers, UX/UI designers, ad specialists, and marketing strategists. I assist with department budgeting, project strategy, digital timelines, and marketing analytics, as well as maintain the relationships between our team and partners.

• Plan, organize, manage, execute, and analyze the design, development, and marketing projects for the Digital Department from beginning to end.

• Support the digital team by project managing the initiatives for the church’s digital platforms, including email and ad campaigns and all Elevation Church web properties.

• Managing the budget and forecasting spending for each team.

• Meet with and direct all other project managers to ensure project scope and deliverables are being met. Cancellation Manager

Star2Star, Sarasota, FL February 2021 – November 2021

• Approved weekly cancellation list, and all account suspensions aided in streamlining the process.

• Processed Assignments and Assumptions and month-to-month addendums

• Managed all buyout and final invoices, workloads of multiple cancellation specialists, and customer escalation within the management

Rooms Operation Supervisor

The Ritz-Carlton, Sarasota, FL November 2018 – February 2021 I managed a team of 30 and developed guest experience procedures. I created and maintained relational equity amongst multiple departments, managed room inventory, and assisted with department budgeting. In my time there, my implemented methods increased room revenue by $1 million within one year.

• Assisted with hiring, onboarding, training, & staffing audits

• Managed scheduling, payroll and processes commission, incentive payouts, forecast vs. actuals, & Night audits

• Created and tracked occupancy goals as well as staff SOPs.

• Awarded 3rd Quarter, 5 Star Employee 2019

Rooms Controller

The Ritz-Carlton, Sarasota, FL November 2017 – November 2018

• Managed group billing for all phases of the guest experience

• Executed all inventory changes on a daily bases in reservation platforms

• Responsible for all blocking and inventory for the front office with active communication with housekeeping leaders

• Managed inventory levels for all associated room pools, including suite inventory in MARSHA Front Desk Agent

The Ritz-Carlton, Sarasota, FL April 2017 – November 2017

• Provided three steps of service with every guest interaction

• Executed arrival and departure experience to a five-diamond and five star standard

• Ensured and finalized all guest’s billing statements and ensured the hotel collected proper payment

• Anticipating guest's needs by meeting both expressed and unexpressed wishes Call Center Agent

The Ritz-Carlton, Sarasota, FL November 2015 –April 2017

• Answered 98% of hotel in-house and outside calls

• Made reservations for all in-house restaurant guests

• Coordinated billing for each guest as well as assisted Accounting with reconciling billing disputes

• Created ‘guest for life’ by extending pre-arrival calls, personalized welcoming greetings, and arranging special amenities

Education/Certifications:

Master of Business Administration

University of Jacksonville, Jacksonville, FL

Bachelor of Science

University of South Florida, Sarasota, FL

Liberal of Arts Associate

Polk State College, Lakeland, FL

Notables:

• Fluent in two languages: English and Tigrigna

• Expert in Systems: Asana, Jira, Salesforce, Notion, Flow, Status Hero, Formstack, Trumpia, VideoAsk, Flowcode, Microsoft Office, Marsha, Opera (Rooms Management), Cognos, workforce, Medallia, Ci/TY, GXP, GP, ADP, and Sugar.