Qa Analyst Senior

Thomas Mitchell

******.***********@*****.*** • 215-***-****

Newtown, PA 18940

Senior Analyst

Quality-focused and solution-oriented professional with 15+ years of business acumen within quality assurance, operations and project management. Forward thinker with a solid history of accomplishment supporting web-based and mobile applications. Extensive experience managing full life cycle via Agile software development and testing methodologies. Proven ability to immediately assimilate into existing teams, processes and systems to provide tangible results.

Anju Software, Inc. – Remote 2018 – Feb 2023

Senior QA Analyst

Lead QA Analyst supporting robust Clinical Trials Management System software for the Life Sciences industry.

Create, test and approve comprehensive test scripts for new enhancements as per developer design specifications and client requirements / timelines.

Determine, report and validate all defects via functional, system, integration, regression and hotfix phases.

Adhere to stringent SDLC protocol requirements in support of FDA and audit compliance regulations.

Author and publish organizational QMS version releases validation documentation.

Develop, execute, track and finalize multi-module UATs for client implementation.

Streamlined existing processes across project team to ensure efficient application releases.

BusinessOne Technologies, Inc. – Bensalem, PA 2004 - 2018

Lead QA Analyst

Managed the overall content, functionality, full data integrity and production release authorization of managed healthcare web-based software and mobile custom applications supporting pharmaceutical and biotech corporations.

Led collaboration efforts with coders, development teams, project management, IT, sales and client services for the overall testing and timely delivery of market access intelligence and drug launches.

Executed project requirements gathering specifications and authored associated business and functional documentation.

Analyzed, evaluated and validated customized client requirements, including modules, dashboards, KPIs, data sets, system features and functionality to identify and resolve all issues.

Successfully coordinated the U.S. based and offshore operational processes by developing, facilitating and publishing detailed test scripts and end-user functional test cases.

Primary point of contact for web tool and iPad app user acceptance test planning.

Authored test documentation for new offerings, enhancements, change management and specialized client data reports.

AT&T, Inc. – Morristown, NJ 1996 - 2004

Global Reach Manager – Project managed new bi-lateral provisioning agreements with foreign telecoms.

Process Engineer – Developed and streamlined international end-to-end processes for Bell Labs engineering.

Escalation Manager – District operations contact for corporate customer installation expedites.

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