Summary

Experience in general labor from working at the shipping warehouse as well as computer skills in Microsoft word and excel for Combined Scientifics of California. Experience in escort detail for a high value client and delivering valuable packages while being aware of surroundings. Familiar with access control computer systems as well as knowledge of manual activation for accessing parking lot arm bars, gates, and retractable spikes. I have 4, 5 plus years in providing customer service and directing in the greater Los Angeles area. Able to use garret bar metal detectors as well as security check x-ray machines. Prior experience as supervisor for the Hyatt Regency located in LAX having my security watch over 12 floors with a total of 580 rooms. Familiar with leading a team in conducting patrols, key assists, welfare checks as well as emergency response.

Front Desk Agent / InterContinental Los Angeles Downtown, Los Angeles, CA

January 2020 to Present

Provide a customer service to the guests at check in that create the beginning to a great

stay as well as informing them of the amenities we have to offer as well as a few fun facts about the hotel such as some of the artistic designs and their meanings

Great problem handling skills so that any and all unsatisfied guest will leave happy after presenting an issue, assisting the guest to reach the correct department if i am unable to assist with the situation

Productive in completing daily tasks as well as presenting guest the available upgrades we have so that they may enhance their stay at the property while ensuring that any and all extended reservations are connected for guest satisfaction using the OPERA system

Allied Universal / InterContinental Los Angeles Downtown, Los Angeles, CA

June 2018 to January 2020

Provide safety and security to the tallest building on the West Coast.

Conduct patrols, assist guests with access, provide wellness checks, assist with guest and colleague injuries, and provide overall security at a hotel that possesses 889 rooms and 100,000 square feet of event space, on 73 floors.

I also walk and stand posts when necessary, assist the director with the safe movement of VIPs in and out of the hotel, working with and assisting other departments when needed.

Guard Systems Inc. / Farmers Plaza, Woodland Hills, CA

May 2017 to June 2018

Working as concierge in residential buildings helping residents in several ways such as direction, first aid, and filling out tenant Request/or Injury forms.

Experience in adding/removing tenants from building log through computer system as well as remote control access, unlocking gates and office doors.

Communication with coworkers/team members to grant access to individuals of interest and conducting patrols using Silver track.

Universal Protection Services / Hyatt Regency LAX, Los Angeles, CA

July 2015 to April 2017

Experience in transporting high profile client to designated location while being aware of surroundings

Daily use of Garret bar as well as security x-ray scanner and conducting bag checks.

Conducted timely patrols using silver track system

Unified Security Services / SB Manhattan & SB Spring, Los Angeles, CA

April 2012 to July 2015

First aid response and welfare check ready

Trained in first response to vandalism and theft and submitting property damage report forms

Experience in communication skills for deescalating possible confrontational stations

Pizza Hut, Los Angeles, CA

June 2012 to January 2012

Experience in communication, team work, and customer service

Multitasking such as switching from one job occupation to another with a moment’s notice

Combined Scientifics of California, Commerce, CA

August 2011 to June 2012

Used SKU scanner system to update shipping items to go out for delivery

Switching to roll of supervisor on certain days leading and directing a team of warehouse employees and picking items to ship them out for delivery.

Proficient in Microsoft Word and excel for sending delivery information and creating labels

Education

Graduated from Jefferson Community Adult School – June 2011

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