Service Representative Customer
Resume:
SARA HIGH
Pottstown, PA *9465
********@*****.***
Education
Owen J. Roberts High School Pottstown, PA 2003-2006
(General Studies)
TCHS Pickering Campus Phoenixville, PA 2005-2005
(Allied Health)
Work Experience
Pottstown Hospital (Tower Health) Pottstown, PA 2009-2012
Unit Secretary
Transcribing doctor’s orders for patients
Scheduling tests/labs
Wrote patient medication schedules (MARS)
Phone calls to doctors’ offices to schedule follow up appointments
Filing daily patient information
Corresponding with doctors on call for STAT orders
Multi-tasking while keeping organization a top priority
Balancing a fast pace environment
Work with others to keep a hectic environment calm
Update patient information daily
North Coventry Police Department Pottstown, PA 2012-2013
Secretary/ Office Manager
Receiving citations from the past week to organize, record and prepare for filing
Providing a friendly and helpful attitude
Answering phone calls promptly and efficiently
Resolving issues within the office
Managing payroll by collecting, calculating and entering data into excel spreadsheet
Utilizing different software and programs
Working closely with the officers
Optum360 Oaks, PA 2010-2016
Customer Service Representative
(Patient customer service)
Answering telephone calls promptly and courteously
Performing insurance verification
Receiving payment information over the telephone
Utilizing programs properly
Having empathy
Assessing history of payments to offer a resolution
Staying focused in a high pace environment
Obtaining accurate and updated personal information
Skills
Proficient Microsoft Office Skills (word, excel, power point)
Outstanding computer literacy
Excellent grammatical skills
proficient organizational skills
Excellent people skills
Outstanding time management skills
Personal Qualities
Dependable, Organized, Responsible, Motivated, Friendly, Honest, Determined, Caring
*References available upon request
Contact this candidate