Customer Representative Medical Assistant

Summary

A recent graduate from Per Scholas. Certified with the CompTIA CYSA+. Passionate, energetic, self-motivated cybersecurity professional eager to apply knowledge and hands-on technical skills to the cyber industry. I have over two decades in the Medical Field, with great organizing and planning skills, along with problem-solving and being flexible. Possess excellent communication skills, is a team player, and has an outgoing personality. My pursue into Cybersecurity is because I want be part of the future, and to protect and secure in online security.

SKILLS

Windows 10/11

Windows IIS

Unix/Linux

Bash Scripting

DNS & DHCP

Microsoft SQL Server

Apache HTTP Server

Malware identification & Protection

Advanced Office Suite

IPv4&IPv6

Damage Assessment

Security Event Correlation

CompTIA CYSA+ certification

Cyborg Threat Hunting

AWS

Linux OS, Computer Networking IT Security

Security Incident Handling and Response

Applications and Systems Analytics and Intelligence

Diverse IT background Systems

Data Management Protection

Microsoft Office

ADP

Technical Competencies

EKG

Urinalysis

vital signs

CPR

Type 90 words per minute

Medical Manager

Care360

ZocDoc

Advanced Md

CT Scans of the Sinuses

Dental Scans

Teamwork

Communication

Decision making

Organizing and planning

Adaptability

Leadership

Customer Service

Willingness to learn

Presentation

EDUCATION

Per Scholas Bronx, NY Remote Learning October 2022 - February 2023

Completed 450+ hours of hands-on training to prepare for the CompTIA CYSA+ certification. Instruction in Linux OS with a certificate from Cisco Netacad, Computer Networking from PS Academy, and a background in IT Security from Cisco Netacad with a completion certificate.

PROFESSIONAL EXPERIENCE

NY Allergy and Sinus Center New York, New York September 2005- November 2013 Medical Assistant/Receptionist

Evaluated patient's vital signs (height/weight, Temperature, pulse, blood pressure, spirometry).

Observed and assisted Pediatrician during patient examinations

Demonstrated a high level of administrative competencies

Make effective use of the telephone and fax machine

Verified various insurance policies

Assisted Medical Manager with operational duties

Understanding of computer applications such as ADP, Care 360 and Cure MD

Navient Contract July 2021 to October 2021

Customer Representative Department of Labor NYC

Received and processed inbound service calls

Utilized software to generate meaningful information and increase efficiency

Assisted customers by reviewing accounts and providing prompt and accurate information in a courteous and professional manner

PROFESSIONAL EXPERIENCE

Navient Contract November 2021 to July 2022

Customer Representative at the Indiana Department of Workforce Development

Assisted customers by asking penetrating questions

Demonstrated proper telephone techniques and etiquette

Displayed a strong ability to analyze problems and reach independent solutions

Certifications

CYSA+ - Pending.

Cybersecurity Essentials

NDG Linux Essentials

Cyborg Threat Hunting

AWS

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