Customer Service Processing Technician

Dominique Barrington

**** **** ****** *******, ** 23504

Phone number: 1-757-***-**** Email: adwa9q@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile

More than 5 years successful experience in customer service and support with recognized strengths in problem-solving and troubleshooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems.

Possess strong computer skills.

Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft Word, Power Point and Outlook

Trainable but also able to motivate, and supervise.

Employment:

Kantar Media Chesapeake, VA

Specialist II Expediter Feb 2019- Sept 2021

Worked with IT to submit tickets and discover/resolve issues in the workflow

Efficient in maintaining and updating several medias

Proficient in multi-tasking and operating several different tasks in an organized manner

Communicated daily with offshore teams in India.

Advance attention to detail with the ability to prioritize and meet deadlines

Ability to work in a high-pressure environment while training, motivating and supervising.

Possess strong computer skills and efficient in programs such as

Word Doc, Excel, Power Point and Outlook

Expertise in medias such as Smartsource FSI, I and II,

RetailMeNot Everyday FSI, I, and II, P&G, Direct Mail, Solo’s and Catalina

Able to communicate the needs of a team verbally for excellent workflow

Proficient in updating and maintaining several media trackers

City of Norfolk, Norfolk, VA

Telecommunicator I- Jan 2022– Oct 2022

Highly skilled in maintaining the highest level of customer service

Answered in coming calls in a fast and calm manner

Flexibility to adapt in high paced atmosphere.

Actively listened to incoming 9-11 calls and dispatched police, fire or rescue based on need

Able to multi-task and prioritize in coming emergency calls

Able to maintain composure during intense or stressful calls

Able to actively type information into a database while dispatching calls and taking calls from civilians

Life net Health, Va Beach, Va

MS Processing Technician – Oct 2022– Present

Strong attention to detail, vigilance and meticulous care on the job.

Good judgment and a passion for maximizing each donor

Possess good mathematical skills to calculate solutions and weigh product.

Education And Skills:

Granby High School Graduate with specialized Technical Diploma -June 2012

Typing GWAM of 40 WPM

Data and Security Awareness certification.

“How We Behave” ethics certification.

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