Lee Walker

CSR ACCOUNT MANAGER – AMAZON

Contact information provided upon request

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills.

Frequently praised as dedicated and hardworking by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

CSR ACCOUNT MANAGER

Rather Outdoors

Tulsa, OK

December 2000 - December 2022

Boosted service quality and increased sales by developing strong knowledge of company's products and services.

Represented business in marketplace and developed relationships with key accounts to promote and market business.

Addressed and resolved client or customer inquiries to foster superior standards of service.

Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Developed training modules and documentation to train staff.

SKILLS

Customer Service and Assistance

Administration and Reporting

Report Preparation and Analysis

Clerical / Administrative / Data Entry

Inquiry Requests

Information Updates

Call Center / Multi-Line

Microsoft Office Tools / SAP Experience

Staff Training

REFERENCES

Matt Fletcher — Rather Outdoors

VP Of Sales

Contact information provided upon request

Roberta Polk — Rather Outdoors

Customer Service Specialist

Contact information provided upon request

John Volpano — Rather Outdoors

Account Director - Amazon

Contact information provided upon request

Larry Stanart — Rather Outdoors

Test Lab Technician

Contact information provided upon request

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