Library Assistant Page
Resume:
PRACHI TALEKAR
**** ******* **, ****, ** *****
******.*******@*****.***
US Citizen
OBJECTIVE
Seeking a ServiceNow Developer position in a reputed organization where I can deliver to the best of my capabilities towards the growth of the organization & my career development. EDUCATION AND CERTIFICATIONS
Certified ServiceNow System Administrator Certified on Sept 2022
• User Interface and navigation
• Collaboration
• Database Administration
• Self Service and Process Automation
• Introduction to Development
ServiceNow Trainings Completed
• ServiceNow Fundamentals
• Scripting Fundamentals
• Certified Application Developer training
Postgraduate Software Education: - June 1999 to Jan 2000.
• Completed software diploma in advanced technology (C-DAC) which is six months of full-time software development post-graduation course including languages like JAVA, J2EE, ORACLE, and windows System Programming.
Bachelor of Computer Science
• Completed Bachelor’s in computers Science June 1995 to May 1999 AREAS OF EXPERTISE
• ServiceNow development experience includes below o Service Portal setup, create lists and filters, UI views, create/develop forms and templates, create instance brandings
o Perform task management, notifications to various stakeholders, and reporting using ServiceNow
o Experience with the database schema, Application/access control, CMDB, and import sets o Experience setting up knowledge management, Service Catalog, flow designer o Experience with ServiceNow basic Scripting, migration, and integration. o Experience with ITSM processes - incident, problem, change, request o Develop custom solutions using Studio (App Engine)
• Experience leveraging & supporting help desk systems
• Proficiency in computer knowledge/operations including the windows operating system
• Documentation related to Servicenow processes.
• Knowledge of programming languages like Java, Software development life cycle.
• Friendly, considerate, polite, and have good communication skills
• Skilled with Microsoft Office Suite 365, MS Office, Microsoft Excel, PowerPoint, Internet
• Quick learner & ability to keep pace with the latest changes. Punctual, dependable & detail oriented. PROFESSIONAL EXPERIENCE
ServiceNow Administrator/Developer May 2021 to Till Date
• Install new plug-ins and ServiceNow ITSM modules within ServiceNow instances
• Set up SSO/LDAP integrations, Setup MFA, instance branding, User groups, and roles assignments.
• Adheres to existing platform governance process for support and maintenance
• Works closely with existing governance teams as a team member (Module Leads, Program and Platform Management)
• Day-to-day support and maintenance of the ServiceNow platform
• Build requested items and tasks using workflows to manage the process
• Work with teams to resolve support issues in ServiceNow
• Develop and configure Business Rules, UI/data Policies, UI Actions, Client Scripts, ACLs, SLAs, Update Sets, flows, sub-flows, service catalog
• Create and configure Notifications, UI Pages, UI Macros, Script Includes, and Formatters
• Create reports and dashboards as needed
Wake County Schools – Teachers Assistance April 2019 to Mar 2021 Teachers Assistant
• Work one-on-one with students to help them understand and apply principles taught by the classroom teacher
• Assist students who are struggling with their work
• Provide support and reinforcement for teacher and lessons
• Give one-on-one or small group instruction and lesson review
• Help teachers with attendance, grading, and other administrative tasks
• Set up materials and equipment to help teachers prepare lessons
• Provide additional supervision for students during class, lunch, recess, and between classes, and on- class outings or field trips
• Effectively communicate and coordinate with the instructor in order to assist in daily lesson plans
• Aid in preparing materials to be used for projects including art and science
• Provide individual assistance to children in small groups to ensure an understanding of concepts
• Strictly adhere to the school's rules and policies
• Assist teaching in reviewing, grading and recording homework and tests
• Provide additional assistance to students who have special needs Cary Community Library April 2017 to April 2019
Library Page/Assistant
• Organize Books, Book shelving, manage books that are on hold, check-in, check-outs
• Support Library Assistant
• Interact with patrons, help them answer their queries, how to use the library catalog, etc.
• Support library visitors to check in and check out of the books, as well as keep books on hold.
• Experience using wake county Library ILS horizon software and PC reservation. Volunteering experience May 2012 to till Date
• Volunteered at Davis Dr. Elementary & Highcroft Driver elementary Cary NC
• Reading, playing games, storytelling, and signing with small kids groups.
• Assisted teachers with field trips, field days, walk to school events. Saama Technology
Software Developer June 2000 to July 2002
• Design and creation of GUI screens using JAVA, JSP-Servlets, and HTML
• Involved in Requirement analysis, Design, Development, and Testing.
• Unit testing / Acceptance testing, Quality control of all the modules. Wintech International
Software Developer Jan 2000 to June 2000
• Interact with the Business team to capture system requirements
• Communicate with IT & business teams on design & development activities
• Involved in Requirement analysis, Design, Development, and Testing.
• Unit testing / Acceptance testing, Quality control of all the modules
Contact this candidate