Customer Service Installation Technician
Resume:
Jeffrey Haerle
Eagan, Minnesota 55122
Cell: 952-***-****
E-Mail: adwa4a@r.postjobfree.com
Professional Summary
Reliable and punctual technician successfully handles fast-paced installation work. Proven willingness to take on any task to support team and help business succeed. Offers strong troubleshooting and problem solving abilities.
Dedicated cable/satellite industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting cable/satellite system problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Focused technician delivers consistent and professional work for every assignment. Offers 13+ years in cable/satellite industry environments and top-notch abilities in installation and service.
Skills
Installing and running coaxial cable
Installing satellite dishes
Installing and activating equipment
Driving
Ladder work
Customer education
Customer service
Safety protocol adherence
Equipment demonstration
Troubleshooting and diagnosis
Time management
Task prioritization
Critical thinking
Quality assurance
Analytical thinking
Multitasking
Coordination
Experience
October 2020 to January 2021
Mastec Eagan, Minnesota
Satellite Installation Technician
Explained equipment features and uses, demonstrating operation for customers to illustrate benefits.
Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults.
Installed, upgraded and serviced residential satellite television and internet systems.
Drove to residential jobs up to 3 hours away.
Diagnosed equipment issues, using test meters and circuit diagrams to isolate malfunctions.
Tested equipment following installation or repair, verifying functionality and adherence to specifications.
Tested circuits and components to troubleshoot telecommunications equipment.
Served customers by going above-and-beyond to offer exceptional support for all needs.
Fixed problems with equipment using troubleshooting and repair abilities.
May 2012 to October 2020
Directsat USA Eagan, Minnesota
Satellite Installation Technician
Tested circuits and components to troubleshoot telecommunications equipment.
Explained equipment features and uses, demonstrating operation for customers to illustrate benefits.
Diagnosed equipment issues, using test meters and circuit diagrams to isolate malfunctions.
Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults.
Tested equipment following installation or repair, verifying functionality and adherence to specifications.
Fixed problems with equipment using troubleshooting and repair abilities.
Enhanced customer satisfaction with fast, knowledgeable service.
Approached and solved work problems with initiative and sound judgement.
Installed, upgraded and serviced residential satellite television and internet systems.
January 2010
Directsat USA Burnsville, Minnesota
Satellite Installation Technician
Diagnosed equipment issues, using test meters and circuit diagrams to isolate malfunctions.
Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults.
Tested equipment following installation or repair, verifying functionality and adherence to specifications.
Explained equipment features and uses, demonstrating operation for customers to illustrate benefits.
Tested circuits and components to troubleshoot telecommunications equipment.
Enhanced customer satisfaction with fast, knowledgeable service.
Approached and solved work problems with initiative and sound judgement.
Maintained full compliance with legal, health, and safety regulations.
Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Fixed problems with equipment using troubleshooting and repair abilities.
Completed all tasks promptly and with minimal oversight.
Installed, upgraded and serviced residential satellite television and internet systems.
August 2007
Premier Communications Burnsville, MN
Satellite Technician
Installed, upgraded and services residential satellite television and internet systems.
Diagnosed equipment issues, using test meters and circuit diagrams to isolate malfunctions.
Tested equipment following installation or repair, verifying functionality and adherence to specifications.
Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults.
Tested circuits and components to troubleshoot telecommunications equipment.
Explained equipment features and uses, demonstrating operation for customers to illustrate benefits.
Enhanced customer satisfaction with fast, knowledgeable service.
Kept all areas clean, organized and in line with company professional standards.
Completed accurate work tasks by carefully reviewing every order.
Maintained full compliance with legal, health, and safety regulations.
Contributed ideas for improving work processes.
Education
June 2000 Apple Valley High School Apple Valley, Minnesota
Diploma
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