Support Representative Call Center
Resume:
BRANDI
WEST
TECHNICAL SUPPORT
REPRESENTATIVE
******.******@*******.***
Jacksonville, NC 28546
CONTACT
Focused professional with
experience in multi-site call center
management, process
simplifications, and service
benchmarks. Frequently praised as
detail-oriented by peers, I can be
relied upon to help your team
achieve its goals.
Driven specialist with experience
providing technical support and
customer service to end-users.
Proven track record of efficiently
troubleshooting hardware and
software issues, developing user
training materials and creating user
documentation. Adept in driving
user satisfaction and creating long-
term relationships with customers.
Possesses strong communication
and analytical skills.
CAREER OBJECTIVE
Technical Support Representative
Concentrix, Jacksonville, NC
EXPERIENCE
November 2018 - Present
Provided customers with overview of installation activity, site-specific information, and access to technical contacts.
•
• Supported customers and colleagues with catered technical advice.
• Handled 100's of customers in a call center setting. Able to provide dozens of resolutions depending on the customer's needs and want's pertaining to their businesses.
•
• Mentored peers in a educational setting.
High School Diploma
Southwest High School, Jacksonville, NC
EDUCATION
June 1997
SKILLS
• Typing 45 a minute
• Time Management Skills
• Leadership Skills
• Proficient in microsoft word/excel
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