Operations Management, Client Management, Scheduling

ANGELA DIAZ • *****.*******@*****.*** • +1-213-***-****

BILINGUAL PROFESSIONAL

I am a bilingual professional with vast experience working in different type of industries. My greatest strength is my determination to inspire others through my work discipline, building and managing relations with customers and team members. I have a strong background assisting C-1 Level Executives, Operation, Marketing and Sales professionals. I am people/service oriented person who cares and likes spending time assisting others in need.

Experience & Skills

• Management experience in call center operations

• Proficient educator and mentor with ability to communicate clearly to any audience

• A tenacious problem-solver at heart, with unparalleled relationship-building and communication skills

• Excellent multi-tasking abilities; quick and effective problem solver

• Ability to manage a high volume of projects in parallel, while working with geographically dispersed teams

• CRM Administration: data entry

Qualifications

• Extremely self-motivated with strong time management, able to produce positive results independently

• Ability to manage a high volume of projects in parallel, while working with geographically dispersed teams

• Exceptional team player, successfully managing the executives, creative and artistic personalities

• Knowledge in corporate operations, procedures

• Highly adaptable; thrive on challenges and excel in new environments

• Loyal and dependable, believing in internal principles dictate performance

• Fluent in English and Spanish - Bilingual and bicultural

Education

PONTIFICIA UNIVERSIDAD JAVERIANA, Bogotá, Colombia

B.A. in Social Communication, emphasis in Organizational Communication

UNIVERSITY OF CALIFORNIA, DAVIS

Certificate, The Strategy of Content Marketing

UCLA Extension, Los Angeles

Certificate, Photography

Software skills

Mac/PC savvy MS Office Keynote ZOOM GOOGLE Meets GOOGLE Drive Dropbox Hot Budget Wire-drive Photoshop Proficient with Final cut Proficient with Pro Tools Work History

Freelance Content Producer, Atlanta 2008 – Present

Responsible for production of branded content and traditional broadcast advertising for multiple clients

• Carbo Films

• Rosetta Stone - Spanish (Latin America) Level 1, 2 & 3.

• UniNet Imaging Inc.

• The Sylmark Group

CARBO FILMS, Los Angeles, CA

Producer 2014 – 2019

• Oversaw marketing and creative productions for both online and offline media platforms

(Broadcast, OOH, Digital and Social)

• Served as the point person keeping all parties -creative and technical, crew and management aligned and in harmony in regards to communication, creative and logistics

• Kept business and creative executives consistently up to date on status of each production and abreast of any issues

• Kept projects on schedule and on budget

FLIP FILMS and NUNCHAKU, Santa Monica, CA

Producer 2011 – 2014

• Line produced local and international commercials for the General and Hispanic market LEXICON

MARKETING LLC (Call Center), Los Angeles, CA

Studio Manager 2006 – 2011

• Responsible for producing coaching and video training materials for call center

• Assisted directors, producers, editors, ensuring overall creative vision for each project adhered to corporate guidelines and tech specifications, meeting deliverables

• Oversaw production of more than a 100 commercials, infomercials, radio spots and online campaigns

• Responsible for production of branded content and traditional broadcast advertising for multiple clients

• Established production guidelines & best practices of the studio’s multiple services

• Coordinate TV campaigns for LATAM distributors in Mexico, Central America and South America

Enlace Communications Inc., Los Angeles, CA

Account Supervisor 2002 – 2006

Accounts: Macy’s West, Bally’s Las Vegas, US Bank, GMAC Mortgage Corporation, Communication Healthcare Group, White Memorial Medical Center

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