ALICIA ROBILLON

***** ** ****** **., *********, OR 97007 · 503-***-****

adw9x2@r.postjobfree.com

PROFESSIONAL PROFILE

Customer Service Administrator looking for a position where I can make the most of my business and people skills.

EXPERIENCE

OCTOBER 2021 – CURRENT

VENDOR SUPPORT, corpay

Provide customer support via phone, email and chat. Facilitate vendor enrollment and retention. Mentored newer hires in procedure and decision making. Continually surpassed Key Performance Indicators (KPI’s) and team statistics.

JANUARY 2017 – JUNE 2021

RECEPTIONIST, Ruby

Maintained constantly stellar stats for availability, timeliness, attendance and accuracy. Looked for patterns to bring to the attention of my Coach and Customer Happiness in

order to provide better service.

2011 –2016

PROPERTY MANAGER ASSISTANT, morin family trust

Liaison between property owners and tenants. Assisted with tenant needs including repairs, upgrades and replacements. Oversaw property refurbishment before new tenants moved in.

ACADEMIC HISTORY

OCTOBER 2000

BACHELOR OF ARTS, national university

Maintained a 3.7 GPA in Business Administration

SKILLS

Strong written and verbal communication skills

Proficient in MS Office

Ability to work autonomously

Proven experience with problem solving

Ability to manage several tasks simultaneously

Database and records management

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