Q U E E N M A U R E E N

M U T S I N Z I

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adw9u1@r.postjobfree.com

*, ********* ***,

Paphos, Cy 8102 Cyprus

PROFESSIONAL SUMMARY

Smooth and professional Administrative Assistant highly trained in managing and distributing physical and digital information. Able to respond quickly and manage requests independently to quickly assist with any need. Highly organized and efficient with an analytical approach to solving file management problems. SKILLS

Customer service Manage files

Multitasking Public speaking

Organization Planning

EXPERIENCE

Front Desk Receptionist, Sofianna Resort & Spa, Mar 2022 Current, Paphos Cyprus Handled incoming and outgoing phone calls and routed callers to appropriate personnel.

Interacted with guests using professional, friendly customer service Communicated with all levels of personnel to resolve problems and support daily functions.

Trained new employees regarding office processes and meeting guests needs. Front Desk Receptionist, So White Atlantic Resort, Apr 2020 Nov 2021, Ayia Napa Cyprus Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Organized digital and physical files in logical folder system. Input up-to-date information to strengthen data quality of internal database. Wrote correspondence and routed internal memos, email responses and professional letters to appropriate locations.

Administrative Officer, GTN Global Training Network, May 2017 Mar 2020, Kigali Rwanda Analyzed workflow, recordkeeping and data processing to find potential improvements.

Developed, implemented and administered departmental office systems and procedures.

Organized material for meetings, presentations and training sessions. Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.

Camp Director, 3Ds Christian Camps, Jan 2015 Nov 2017, Kigali Rwanda QM

Mar 2017

Jul 2008

Managed and Supervised teams of camp counselors and recreation staff members. Created daily camp itineraries with games and entertaining activities. Managed preset budgets and restocked venue materials and equipment. Camp Counselor, 3Ds Christian Camps, Jul 2013 Jan 2015, Kigali Rwanda Outlined camp rules, schedules and traditions to create solid boundaries for campers to follow.

Attended staff meetings to discuss curriculum and new activities for future implementation.

Served as group leader to 10-16 campers.

Youth Counselor, Belay Global & PAYWM, Aug 2012 Dec 2014, Kigali Rwanda Collaborated with parents, guardians and educational personnel on youth interventions.

Used techniques such as role-playing and behavior modeling to change negative behaviors.

Helped individuals set realistic goals and establish plans to achieve their target EDUCATION

BBA, Leisure Tourism and Hotel Management

Kampala University Kampala, Uganda

High School Diploma, Accounting

AIPER Nyandungu Kigali, Rwanda

LANGUAGES

English, Fluent

French, Intermediate

Greek, Intermediate

ADDITIONAL-INFO

Proficient in Microsoft Word, PowerPoint, Excel

Certified in Sanctity of Human Life, August 2013

Certified in Entrepreneurship, November 2012

Certified as Youth Counsellor, July 2012

HOBBIES

Travelling

Swimming

Outdoor Activities

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