Service Representative Customer
Resume:
Amanda Rabon
New Boston, TX
****************@***********.***
To obtain a position with a company where I can utilize experience and friendly personality to ensure customer satisfaction and repeat business.
Core Strengths: Excellent communication skills
Fast learner with a wide range of practical skills Energetic work attitude
Enthusiastic developer of good relations with clients Telephone inquiries
Multi-line phone
Telephone inquiries
Customer service
Credit card processing
Telecommunication skills
Multi-line phone usage
Listening skills
Excellent communication skills
Problem solver
Fast learner
Strong client relations
Energetic work attitude
Willing to relocate to: Hope, AR - Nashville, AR - Mineral Springs, AR Authorized to work in the US for any employer
Work Experience
911 Emergency Dispatcher
Pafford EMS - Hope, AR
August 2020 to Present
First responder taking 911 inbound calls.
Caregiver/Personal Assistant
Employer Ike Watkins - Fouke, AR
June 2016 to December 2019
Provided care to my neuro disabled mother, consisted of bathing, preparing meals, medication, transfers, total care, transportation to all doctor appointments, and hospital stays. I am no longer employed due to her recently passing.
Customer Service Representative
Harte Hanks - Texarkana, TX
January 2015 to June 2016
I worked for FedEx Freight, scheduling pickups and deliveries, also tracking packages providing excellent customer service to each incoming and outgoing call. Certified Nurse Aide
Bailey Creek Nursing and Rehab - Texarkana, AR
November 2012 to February 2013
Certified Nursing Assistance Nurse Staffing Texarkana, TX Certified Nursing Assistance Christus St. Michael Hospital - Texarkana, TX December 2006 to February 2008
Patient care and assist with daily activities.
Certified Nursing Assistance Christus St. Michael Hospital Texarkana, TX February 2003- April 200512 hrs shift of constant patient care in a hospital setting to insure the best care is received and making sure patient was comfortable.. I have been trained in blood draws, Foley catheters removal, IV removal, enema's, and assisting in wound care management.
Front Desk Clerk
Night Audit Hampton Inn - Texarkana, AR
January 2002 to February 2003
Customer Service, multi line phones, Internet research, copy machine, cash register, fax, debit/credit, large sum cash handling, Night Audit printing and reviewing all the daily/ monthly reports. Handling any issues that may arise to assure that complete customer service satisfaction was met. Front Desk Clerk/ Breakfast Attendant
Holiday Inn Express - Texarkana, TX
November 2001 to September 2002
Customer Service, multi line phones, Internet research, copy machine, cash register, fax, debit/credit, large sum cash handling, prepare, serve, and clean up breakfast area, and Handling any issues that may arise to assure that complete customer service satisfaction was met. Education
High school diploma
Fouke High School - Fouke, AR
1998
HS Diploma
Texarkana College - Texarkana, TX
Skills
• PCA
• CNA
• Senior Care
• Caregiving
• Front Desk
• Multi-line Phone Systems
• Night Audit
• Personal Assistant Experience
• Telecommunication
• Microsoft Outlook
• Vital Signs Experience
• Patient Care
• Medication Administration
• Hospital Experience
• Home Care
• Meal Preparation
• Cleaning Experience
• Laundry
• Alzheimer's care
• Nannying
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Nursing Aide Skills — Expert
December 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Cognitive Ability — Proficient
January 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Electronic Health Records: Best Practices — Proficient July 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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