Richard L. Hartung

adw9th@r.postjobfree.com Remote Preferred TX / TN / SC / NC / FL 469-***-****

Support Manager / Project Manager / Vendor Manager IT Infrastructure Implementation Manager

Professional with experience in multiple leadership roles in a variety of technical environments. Record of accomplishing organizational goals and working in complex medium to large organizational structures. Proven leadership skills in technical analysis, team collaboration, problem solving, and conflict resolution while maintaining customer focus and moral dedication under pressure.

Career Achievements

• Developed and promoted Team of 5 Network Engineers, resulting in advancements from Level 1 to Level 3 of 1 engineer and Level 2 to Level 3 Engineers of 4 other engineers which lead to reduced MTTR for overnight support.

• Provided 99% network availability to business units while maintaining consistent network change rate and installations via relationships with internal management and vendors resulting in faster project completions.

• Managed the turn-up of 50 new wireless retail locations resulting in faster turn ups with fewer problems through staff and vendor support of circuit turn-up and implementation of the BGP routing protocol.

• Increased transport network stability and reduced outage times by 90% for McLeod USA on Tellabs, Fujitsu, and Lucent devices through standards and process development.

• Realized $1.3M in cost reductions through network audits and contract negotiations with Juniper and Cisco.

• Directly supervised implementation teams to expand network by 70+ systems/60K ports in 9 months, through development of installation, test, and quality assurance procedures domestically and internationally. Professional Experience

Genesis10 (Contractor supporting Bank of America) - Richardson, Texas (Remote) 07/2021 – Present IT Project Manager IV – STI Retail

Audit and support diverse complex processes surrounding network Change Management for the Retail Line of Business.

• Plan and coordinate all phases of activities involved in releasing and deploying network infrastructure changes related to Voice, Data, WIFI, video, and security.

• Estimate and provide input into the development of business cases and technology process improvements

• Lead diverse teams internally, global, and third-party associates for more complex projects

• Manage technology design integrity with varying levels of complexity from implementation to operational turn- over, and broad-scale accountability for supporting processes

• Report deployment status and risks across delivery teams, senior leaders, and cross-functional stakeholders Charter Communications (Spectrum) - Greenwood Village, Colorado 10/2017 – 07/2021 Sr. Manager – DOCSIS Support Desk

Provide overnight leadership to the DOCSIS Support Desk ticketing Arris, Casa, and Cisco Cable Modem Transport System

(CMTS) routers for the entire Charter Spectrum market.

• Work with equipment vendors, NOC, and other technical verticals to troubleshoot and resolve issues and outages for the Charter High Speed Internet, Video, and Voice products.

• Set up process and documentation for MOP/CRQ creation, review, and implementation to reduce errors and approval times.

• Conduct hiring, coaching, development, and promotion of support desk engineers from entry level NE 1 to advanced level NE 3.

• Provide troubleshooting direction and critical thinking for an array of trouble tickets including outages, in a high stress environment with multiple levels of leadership monitoring updates.

• Audit trouble ticket queue to ensure all tickets are worked accurately and in a timely fashion with all needed parties engaged.

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Randstad (Contractor supporting Bank of America) - Frisco, Texas 10/2016 – 10/2017 IT Program Manager V

Direct cross-functional teams within several technical disciplines to deliver technology services and systems critical to the business and the security of the banking environment.

• Manage and direct resources in day-to-day tasks to accomplish short term and long-term goals.

• Conduct strategic planning sessions to document, secure, and direct resources for each phase (Define / Analyze / Improve / Control) of deliverables for multiple projects using agile methodologies.

• Provide risk assessment and management during the life cycle of projects, reporting relevant information to Senior Management.

• Plan and execute plans for the Kansas City Data Center exit and migration to strategic business centers within the continental US.

Time Warner Cable - Dallas, Texas 07/2012 – 10/2016 Network Engineer II & III

Provide implementation, operational, and end of life of the Arris and Casa Cable Modem Transport System (CMTS) routers for the Texas Region (Austin/San Antonio/Rio Grande Valley/ El Paso/Dallas/Wichita Falls/Kansas City and Lincoln areas).

• Worked with multiple teams and vendors to plan and achieve new system installations, decommissions, OS upgrades, troubleshooting, and configuration management while maintaining on-time deliverables.

• Developed and ran an inventory process against a vendor equipment design flaw and provided all logistical tracking for equipment replacement which hardened the network against potential equipment faults by 40%.

• Managed and audited IP capacity, DHCP, and DNS for all services (HSD, VOIP, and Wireless) and aggregate optical 10 gigabit links between CMTS and Juniper QFX, resulting in increased performance to 3 x the capacity.

• Developed instructional training material and led classes to disseminate information to local and remote team members.

• Audited DNS system for incorrect and unused entries numbering in the 1000s, which reduced usage by 25%. Inter-Commercial Business Systems (ICBS) - Allen, Texas 01/2011 – 07/2012 Systems Administrator

Determine operational functionality of several different types of telecommunications equipment for the development and implementation of test and verification processes.

• Determined proper equipment and resource requirements while maintaining budget expectations to provide additional testing capacity which resulted in a 30% increase in production.

• Implemented network plans which included ATM, PPP, and ADSL connectivity across a wide variety of network devices and services including Gigabit speed copper, fiber and wireless; WAN speeds T1 up to OC-48.

• Developed and led training sessions to individuals and groups on new equipment test processes/procedures. Technical Proficiencies

Data Networking Cisco Routers & Switches, Juniper Switches, BGP, ISIS, OSPF, RIP, VLAN, QOS, VOIP, FTP, TFTP, CAT5/6 Cabling, SM-MM Fiber, TCP/IP Ethernet Circuits, 802.11a, 802.11b, 802.11g, IP Address planning (public, Private, DNS, DHCP) Cable Modem

Termination Systems

CMTS: Cisco 10K, Arris C4, Arris E6K, CASA-100G Technology: DOCSIS 2.0 – 3.1 Optical & Transport Tellabs 5500, Alcatel-Lucent 16xx & DWDM, Fujitsu FLM, CIENA & Nortel DWDM, Carrier Circuits (SONET, SDH, DWDM, T1-T3, EC1-EC3, OC3-OC192) Applications MS Windows & Office, Ubuntu Linux, Remedy & JIRA ticketing system, MRTG traffic analysis tool, Spectrum monitoring system, Wireshark, TWC Big Brother, Storm, Unified, PeopleSoft, Nexus

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Education

• Collin College - Plano, Texas 2012 CCNA Training

• Kansas State University - Manhattan, Kansas 1996 BS Electrical Engineering Previous Experience - Details Available Upon Request JPMORGAN CHASE - Dallas, TX Network SME – Technical PM 09/2005 – 01/2009 Cingular Wireless (Now ATT) - Allen, TX Network Engineer 10/2004 – 09/2005 MCI (Now Verizon) - Richardson, TX Cost Mgmt./Containment Sr. Staff Specialist 04/2004 – 10/2004 McLeodUSA (Now Windstream) - Houston, TX Transport Network Engineer 10/2002 – 04/2004 SandStream (Start-up)- Lewisville, TX Optical Transport Engineer 10/2001 – 05/2002 Core Express (Start-up)- St. Louis, MO Sr. Optical Engineer 08/2000 – 09/2001 WorldCom (Now Verizon) - Richardson, TX ISP Implementation Supervisor 01/1997 – 08/2000

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