Mail Clerk Handler Assistant

SHADONNA DEAN

Kansas City, KS *****

816-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Problem-Solving Skills

Leadership Skills

Strong Attention to Detail

Ability to Multitask

Critical Thinking

Active Listening

Computer Literacy

Problem Solving

Strong Organization Skills

Delegation

WORK HISTORY

10/2022 to Current Intake & Scanning Mail Clerk

Social Security Adminstration – Kansas City, MO

Identifies claims related material for which additional action is needed and promptly forwards this material to the proper component Evaluates incoming claims related material and identifies all for which the claim for benefits has already been processed

Identifies personal checks or other payments made to SSA and ensures that such monies are promptly delivered to a secure location for subsequent processing. 01/2022 to 04/2022 Contact Representative

Internal Revenue Service – Kansas City, MO

Responded to telephone or written inquiries from taxpayers and/or their representatives and/or the general public regarding Employee Plans or Exempt Organization status

Using interview techniques, reviewed individual circumstances and goals, and advised on most advantageous methods of handling them Elicited sensitive and financial information, or draw information the individual may attempt to withhold to ensure compliance with reporting and disclosure requirements

Resolved exempt status inquiries and responds orally or in writing to taxpayer inquiries on a variety of exemption-related issues Developed, analyzed and evaluated information involving the research of records and the nature of each inquiry

04/2021 to 08/2021 Material Handler Assistant

U.S Post Office – Kansas City, MO

Managed incoming and outgoing mail, assisted mechanized dumpers by removing possible letters left behind and keeping working spaces clean Handle and process customer purchases and returns of products and services Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. 04/2006 to 05/2019 Clerk

Internal Revenue Service – Kansas City

Reviewed and sorted documents into specific document types based on Correspondence Imaging System (CIS) requirements in order to prepare the documents for scanning

Provided quality clerical support through data entry, document management, mail correspondence and overseeing operation of office equipment. Managed multiple projects simultaneously using organizational and analytical skills.

ACCOMPLISHMENTS

10 yr Performance Award - October 2017

Performance Award - October 2016

Performance Award - October 2015

Performance Award - March 2014

Contact this candidate