Customer Service Associate

Rahim Ahmer

905-***-**** *************@*****.*** 99 Locker Place, Milton, ON

As a student entering my third year of mechanical engineering with a solid foundation in engineering principles, I have gained strong analytical skills and the ability to adapt quickly to new challenges and environments. My academic background includes courses such as fluid mechanics, materials science, engineering design and practice, and experience in applications such as Microsoft office, CAD, and FEA. Actively seeking internships or entry-level positions to contribute to innovative projects, gain verbal communication skills, and valuable industry experience.

EDUCATION

Bachelor of Applied Sciences in Engineering, Second Year Student Queen’s University, Kingston, ON September 2020 – April 2025 PROFESSIONAL EXPERIENCE

Customer Service Associate

Shoppers Drug Mart, Milton, ON May 2022 – August 2022

• Providing exceptional customer service by warmly greeting customers upon entry into the store and assisting them with any inquiries or concerns they may have had.

• Demonstrated proficiency in operating a checkout lane and associated retail equipment, including lottery machines, barcode scanners, and cash registers. Accurately counted and recorded cash made, and lottery sold at the end of each shift.

• Effectively handled customer issues and complaints with professionalism, utilizing conflict resolution skills to offer solutions such as discounts or other forms of compensation when appropriate. Deputy Returning Officer

Elections Canada, Milton, ON May 2022 – June 2022

• Ensuring that electors and candidates representatives follow all safety guidelines and procedures.

• Adding new electors to the election database, while ensuring privacy of their personal information.

• Completed the appropriate paperwork to record that an elector has voted. RELEVANT COURSES

APSC 200

Engineering Design and Professional Practice II Jan 2023 – April 2023

• Successfully completed two team-based engineering projects including, a design for a system of UAVs that will be used to transport medical supplies to remote communities, and creating a model rocket that releases a payload attached to a parachute when max apogee is reached.

• Gained understanding of engineering safety, codes, and regulations, as well as ethics, equity, diversity, and inclusion (EDI).

• Improved written, verbal, and workplace communication skills, with a focus on professional correspondence, engineering reports, oral briefings, and formal oral presentations.

EXTRACURRIULAR EXPERIENCE

Primary and Volunteer Swimming Instructor

Town of Milton, Milton, ON September 2017 – May 2020

• Developing student’s reports near the final weeks of the classes, highlighting their strengths and weaknesses, and providing constructive feedback for the future.

• Working with each students unique learning needs to ensure engagement and maximum learning. Member

YMCA of Oakville, Oakville, ON July 2016 – August 2016

• Prepared and provided meals for a homeless shelter near the YMCA.

• Helping coach/coordinate youth activities including soccer, basketball, and swimming. SKILLS, ACTIVITIES & INTERESTS

Technical: Proficient in Microsoft Word, Excel, and PowerPoint (Advanced Functions and If Statements), Solid works CAD, and intermediate level programmer (C+/C++, java, MATLAB, and python) Skills: Leadership, Analytical Thinker, Project management Written & Oral Communication, Time Management, Adaptability, Detail Oriented, Problem Solver

Interests: Recreational Sports, Gaming, TV Shows/Movies, Reading, Coding

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