Data Entry Customer Service

CLOVIS SASUNGI BWABWA

Seagoville, Texas *****

469-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Detail-driven, proficient at inspecting and providing recommendations to improve operations. Tech-savy professional knowledgeable in Advanced Excel Functions. Exceptional interpersonal communication and multitasking abilities Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

SKILLS

Experienced in administrative office

settings, managing schedules,

customer service

Project management

Proficient in Microsoft Office Suite

Effective in working in fast-paced,

team-driven environments with high

prioritization skills

Data entry

Leadership

Customer service

Submission Coordination

WORK HISTORY

11/2021 to Current Project Coordinator

Citi Group – Irving, TX

Kept projects on schedule by managing deadlines and adjusting workflows. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Checked compliance of company safety plan and delivered recommendations to address regulatory issues.

Verified quality of deliverables and conformance to specifications before submitting to clients.

Recruited and oversaw personnel to achieve performance and quality targets. 01/2015 to 08/2020 Store Manager

Mad Greens – Dallas, TX

Supervised creation of exciting merchandise displays to catch attention of store customers

Negotiated price and service with customers and vendors to decrease expenses and increase profit

Monitored daily cash discrepancies, inventory shrinkage and drive-off Implemented business strategies, increasing revenue and effectively targeting new markets

Trained new employees on proper protocols and customer service standards Reconciled daily sales transactions to balance and log day-to-day revenue 11/2020 to 11/2021 Logistics Team Member

Amazon – San Antonio, TX

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Coordinated driver dispatch to accomplish daily delivery requirements. Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

Processed and entered customer orders into database and provided proactive customer service for accounts.

EDUCATION

06/2022 BBA: Business Management

The University of Texas At San Antonio - San Antonio, TX Public Speaking Business Information Systems Project Management Business Statistics with computer applications Accounting Finance

LANGUAGES

French

Native or Bilingual

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