Service Representative Care
Resume:
Yvonne Som'e
Columbus, OH *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Member Service Representative
Wheels up
August 2021 to Present
Book flights, complete emails. Task Ray. Bluesky, weather and flex and delays. Make reservations for car rentals and rental cars. Shared flights. Tfr/ factory reports and international flights. Etc Claims and Fraud Specialist
JPMorgan Chase - Columbus, OH
February 2020 to Present
• Work with fraud claims and disputes.
• Open and close debit cards.
• Assist customers with fraud online and hotline wire transfers, such as Zelle, Venmo Cash App, Apple Pay, and Pay Pal
• Cancel and renew transactions using Bill Pay.
Customer Care Representative
Alliance Data - Columbus, OH
July 2014 to November 2019
• Educate the account holders on their accounts, credit checks, credit increase. etc.
• Waive late fees and finance charges, assist with online payments and general inquiry when setting up online accounts. Assist with escalated calls and balance transfers.
• Educate on the reward programs, assist with adding points onto the accounts.
• Assist with authorization calls with the store associates.
• Submit credit cards, close accounts, decrease credit limit, decease forms, assist with fraud calls. Account Manager
Capella University - Eagan, MN
November 2012 to February 2013
• Contract position with Capella University.
• Managed student accounts by assisting them with billing options, payments, and account information. Customer Service Retention
Georgia Natural Gas Co - Marietta, GA
July 2011 to July 2012
• Contract position
• Offered pre-paid fuel options and educated customers on their account
• Arranged bill payments to customer accounts, assisted customers with billing concerns, and created payment arrangement options for customers.
Technical Support Specialist
Convergys - Chattanooga, TN
July 2010 to June 2011
• Provided customer service for Direct TV customers.
• Billed adjustments to customer accounts.
• Provided installation & cancellation of services.
• Collected payments from customers.
Customer Service Representative
HSI Financial - Smyrna, GA
October 2007 to March 2010
• Established full bill payments • Made billing adjustments Education
Associate in OH Medical Assistant Software
University of Phoenix, Marietta, GA Psychology Technology Education College, Columbus - Marietta, GA June 2006
High school diploma or GED
Skills
• Banking
• Medical records
• Research
• Customer service
• Technical support
• Microsoft Outlook
• Customer retention
• Financial Services
• Aviation
Contact this candidate