Salesforce Administrator Developer

KRITHIGA DEVI PALANIAPPA

202-***-**** Atlanta, GA ************@*****.*** https://trailblazer.me/id/krithiga14 PROFESSIONAL SUMMARY

• Highly skilled salesforce professional with 4+ years of extensive experience in salesforce administration, development, and consulting

• Holds a Master of Science Degree in Information Systems Technology Management from The George Washington University

• 4x Certified in Salesforce Administrator, Platform Developer I, Sales Cloud Consultant, and MuleSoft Certified Developer (Level 1)

• Proficient in Salesforce technologies such as Apex, Lightning, Flow Builder, Reports and Dashboards, Large scale Data Migration, MuleSoft, Sales Cloud, Service cloud and Experience cloud

• Worked on various government projects including document digitization, legacy system conversion, claims management, Document generation and API Integration.

• Successfully managed complex Salesforce solutions, resolving issues, optimizing performance, and improving system efficiency and scalability

• Proficient in Agile scrum methodology and executing full cycle salesforce projects from gathering requirements, solutioning and effectively communicating with different stakeholders

• Team player, possesses excellent communication and interpersonal skills

• Passionate about leveraging technology to solve real-world problems by attending conferences, doing certifications etc EDUCATION

The George Washington University, School of Business, Washington, DC GPA: 3.72/4.0 Master of Science, Information Systems Technology Management May 2020

(Recipient of the GWSB fellowship and the Global Initiatives fellowship) Anna University, TamilNadu, India GPA: 3.5/4.0

Bachelor of Engineering, Electrical and Electronics Engineering May 2018 CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

• Salesforce Certified Sales Cloud Consultant

• MuleSoft Certified Developer (MCD – Level 1)

• Trailhead Super Badges – Process Automation, Lightning Reports & Dashboard and Business Administration TECHNICAL SKILLS

Tools/Software: SFDC, Mulesoft, Gearset, GitHub, AWS, Jira, Lucid Chart Programming/Scripting languages: APEX, C, Python

Web/ Software: LWC, Visualforce, JavaScript, HTML, CSS Databases: MySQL, SOSL, SOQL

Web Services: SOAP, REST

Salesforce Environment: Sales Cloud, Service Cloud, Experience Cloud WORK EXPERIENCE

Ernst & Young Atlanta, GA

Senior Consultant (Salesforce) Mar 2022 – Present

Client:

- Maryland Department of Agriculture (Projects: Document Digitization- State Chemist, Nutrient Management)

- Maryland Alcohol and Tobacco Commission (Project: Converting the Legacy system to Salesforce)

• Developed complex Screen, Auto launched, Scheduled, and Record triggered flows for multiple business processes

• Worked on Salesforce.com sandbox and production environments. Deployed the developed functionalities from UAT to Production using Gearset CI/CD tool

• Designed, developed, and deployed Apex Classes, Apex Triggers and Unit Tests based on business requirement

• Designed community portal for 3 salesforce applications using HTML, CSS and LWC. Created community portal users, guest user access and security permissions

• Used SOQL and SOSL Queries within Governor Limits to avoid APEX CPU Limits

• Analyzed multiple declarative flows causing performance issues and converted them to Apex

• Successfully migrated over 100,000 records using Data Loader

• Developed Bulkified Record-Triggered flow to create Tasks (salesforce standard object)

• Created Profiles, implemented Record-level and Field-level security, and configured Sharing settings

• Created Data models using Junction objects, Lookup, and Master-detail relationship

• Implemented various custom fields, advanced formula fields, Field Dependencies, Validation Rules, Workflows, Approval Processes for automated alerts, Installed managed and Unmanaged packages from AppExchange

• Created and managed custom fields, Objects, Page Layouts, List Views, Tabs, Record Types and Lightning Pages

• Created Queues and Process Builder to manage and assign records to users in specific queue

• Created 70+ Nintex Docgen Packages and Built Mass letter generation button functionality

• Worked with cross-functional teams to gather requirements, prioritized, tracked order of tasks in SDLC and documented the outputs and potential improvements based on feedback

• Used Azure DevOps, Pivotal Tracker, and Jira story board to track Agile work management solutions, created 100+ user stories and documented 50+ Bugs

• Performed over 50+ QA test with business to ensure that enhancements are working client request in the service cloud environment

• Leveraged an internal tool ‘Formability’ to create digital forms Enovational Corp Washington, DC

Senior Salesforce Administrator Dec 2020 – Mar 2022 Client:

- Delaware Department of Health (Project: Covid Contact Tracing)

- Maryland Department of Health (Projects: Insurance Claims Management for - Children’s Medical services, Kidney Disease Program, Breast & Cervical Cancer program)

• Performed Data Migration and API Integration using Data Loader, Import Wizard and MuleSoft Anypoint Platform

• Worked on creating Apex Classes, Apex Triggers, SOQL and SOSL queries across multiple objects in Salesforce and API Integration, REST and SOAP web services

• Worked on customized Field History Tracking functionality, Conversion of .csv file to .txt file and Vice-versa and Scheduled uploading of records in Salesforce using MuleSoft

• Worked on creating RegEx Formulas to generate error messages based on business rules

• Configured and maintained roles, sharing rules and permission sets across salesforce applications

• Built Email Alerts, Email Templates and Record-triggered flow to send email to portal users

• Created Docgen Letters, Packages and Built Mass letter generation button to generate the letters and deliver to multiple users

• Created various custom Reports and Dashboards as per client requirements

• Resolved bug tickets and deployed it in production on weekly basis

• Documented the existing process builder functionalities and worked on conversion of process builder to flows

• Proficient in writing user stories and used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Salesforce

• Communicate with the client and internal team members during requirement gathering sessions and provide suggestions on building better salesforce system

• Lead demos of the functionality built to clients and internal team, conducted informal training sessions for new salesforce admins and assisting them on salesforce solutioning

Environment: SFDC, Process Automation, Nintex Docgen, Community Portal, Sales Cloud, Service Cloud, HTML, CSS, LWC, MuleSoft, Gearset Vintech Solutions St Louis, MO

Salesforce Developer June 2020 – Dec 2020

• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and experience in writing Test class

• Created Lightning Components and server-side controllers to meet the business requirements

• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization

• Coordinated with functional leads to transform and develop new requirements into design and implementation

• Involved in Design and implementation sessions with Business Analyst and Project Manager to provide best solutions for implementing business ideas

NUiO Salesforce Partner Washington, DC

Salesforce Administrator/ Developer Sep 2018 – May 2020

• Designed custom objects, Page Layouts, Custom tabs, and Lightning Components to suit to the needs of the application

• Worked on Salesforce objects like Accounts, Contacts, Leads and Opportunities

• Worked on configuration and security controls aspects of Salesforce

• Customized Page layouts for Standard/Custom objects and assigned Record Types and Created Data Validation rules and Formulas as per business requirement

Environment: SFDC, Apex, Sales cloud, Service cloud, Lightning, Data Loader, HTML, Java Script, Workflow & Approvals, Reports ACADEMIC PROJECTS

Equipment Renting Application – Worked on building an application to process and maintain equipment loaning and rentals for the university IT department. Hosted this application on AWS cloud. Managed JIRA and built the framework, discipline for the tool as ‘Scrum Master’. Facilitated sprint ceremonies, monitored, and managed the team towards sprint deliveries. Student Inquiry Chat Bot – Designed and built a Python NLP based Chatbot integrated with custom analytics and reporting capabilities to support our department’s student inquires.

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