Entry Clerk Service Representative
Resume:
Beverly Harris
***** ****** *****-**. *****, IN *6845
************@*****.***
Skills
* Proof Operator * Microsoft Office Suite
* Payroll * AS400
* Data Entry * Power School
* Records Management * Document Scanning
* Bookeeping * Faxing
Work Experience:
Teleperformance-Ft. Wayne, IN— Customer Service Representative 12/30/2019 to 06/02/2020
•Handled and carefully responded to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
•Provided excellent customer service through active listening on every interaction
•Troubleshooted and resolved customer issues through the use of desktop applications
•Worked with confidential customer information and treated it sensitively
•Aimed to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Cleveland Elementary
Elkhart Community Schools, Elkhart, IN— Computer Instructor 10/08/2018 to 01/08/2020
•Facilitated, designed and teach the computer instruction component
•Prepared and executed lesson plans, assigning tasks, and evaluating student work and progress
•Develop course syllabus, assess, supervise, and motivate school students
•Extend appropriate procedures, respond to queries and document resolution of repetitive issues
•Support computer lab operations
•Respond to queries and introduce students to use of computers and peripheral equipment
Roosevelt Elementary
Elkhart Community Schools, Elkhart, IN—Office Manager 09/6/2017 to 10/5/2018
•Prepared and drafted documents including correspondence, reports and spreadsheets
•Answered and directed phone calls
•Acted as the point of contact for internal and external clients
•Maintained educational department filing system which included electronic and paper forms
•Followed office policies and procedures
•Ordered and maintained office and building supplies
•Reconciled extra-curriculum bank accounts
Dickinson Intermediate Center/Rise-Up Academy High School
South Bend Community School Corporation– South Bend, IN—School Secretary 08/2005 to 9/23/2016
•Provided clerical and administrative support to the principal, vice principal and teaching staff as directed
•Maintained payroll for all teachers, substitute teachers and paraprofessionals
•Managed department scheduling by arranging meetings, conferences, teleconferences and travel.
•Maintained work flow in a fast-paced environment.
•Monitored cash on hand and wrote checks for all Extra-Curricular Accounts.
•Performed monthly reconciliation on all accounts.
Education
Bachelor of Science- Organizational Management
Bethel College, Mishawaka, IN April 2012
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