Service Representative Associate
Resume:
LEESSHA
JEAN
**********@*****.***
Rochester, NY 14609
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with
team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
PROFESSIONAL SUMMARY
URMC - Outpatient Access Specialist
140 Canal View Blvd • 09/2022 - Current
Bill Gray's - Cashier/Filler
941 Hard Rd, Webster, NY • 03/2021 - Current
RGH - Food Service Associate
1425 Portland Ave • 10/2021 - 07/2022
WORK HISTORY
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
•
Collected and entered patient demographic and
insurance data into computer database to establish patient's medical record.
•
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
•
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
•
• Take customers' orders and ensure accuracy of order
• Prepare milkshakes and sundaes
• Deliver meals and ensure accuracy of customer order.
• Ensure dining area is clean and organized.
Completed tasks on tray line including filling patient trays
•
• Verify accuracy of patient meals
• Retrieve carts from patient areas
• Ensure station remains clean
SKILLS
Calm and Effective Under
Pressure
•
Communicating to Patients
and Families
•
• Demographics Information
Multitasking and
Organization
•
• Customer Service
• Team Collaboration
Joseph C Wilson Magnet High
School
Rochester • 06/2022
High School Diploma
International Baccalaureate
and Advanced Placement
Coursework
EDUCATION
• High Honor Roll
Academic Success
Certificate
•
1st Place In Storytelling
Competition
•
• Excellent attendance
• AAA School Safety Patrol
• Outstanding Improvement
• Outstanding leader
• Student Of The Month
Completed AP course in
[English & History ]
•
• [4.0] GPA
Hill Haven Nursing Home - Food Service Associate
1550 Empire Blvd. • 07/2021 - 09/2021
OFC Creation Theatre Center - Intern Summer Camp
Counselor
3450 Winton Pl, • 07/2020 - 08/2020
My InControl - Intern/Theater Actor
550 E Main St • 07/2019 - 08/2019
Completed tasks on tray line including filling patient trays
•
• Verify accuracy of patient meals
• Retrieve carts from patient areas
• Ensure station remains clean
Worked with children of varying age, interest, skill and developmental levels.
•
Led groups of children safely through variety of camp activities.
•
Supported children by actively listening and offering encouragement.
•
Implemented camp activities fostering physical, social and emotional growth.
•
Developed team communications and information for
meetings
•
Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
•
Captured audience by channeling and exhibiting
emotions, resulting in audience laughter, crying,
excitement, shock and fear.
•
Learned scripts to understand characters' relationships and develop role interpretations.
•
Performed humorous and serious interpretations of
emotional actions and situations, using body movements and gestures.
•
English creole
LANGUAGES
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