Data Entry Desk Receptionist

EBONY WHITE

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PROFESSIONAL SUMMARY

Dedicated Patient Access Navigator who provides exceptional service through active listening and problem solving. Patient-oriented and successful at troubleshooting and handling patient support issues in a timely manner. Provided patient support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

SKILLS

40 WPM typing speed

Accurate and detailed

Professional and mature

Articulate and well-spoken

Flexible

Independent worker

Dedicated team player

Schedule management

Patient charting

Database management

Maintains confidentiality

Proofreading

Independent worker

Works well under pressure

Knowledge of medical terminology

Caring and Empathetic

Providing Information and Resources

Communicating to Patients and Families

Documenting and Recording Information

Explaining Policy and Procedures

Verbal and Written Communication

Registration and Scheduling

Database Search and Data Entry Skills

Outbound Calling

Patient Registration

Records Management

Attention to Detail

WORK HISTORY

10/2017 - Current

Patient Access Navigator

Greater Baden Medical Service Inc.

Contributed to company achieving and holding industry-leading customer service ratings. Evaluated patient information to explore issues, develop potential solutions and maintain high-quality service.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call. Completed clerical duties and tasks for clinic administration. Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Temple Hills, MD 20748 240-***-**** ************@*****.*** Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Promptly answered multi-line phone system and greeted callers enthusiastically. Used computer programs and registration systems to schedule patients for routine and complex procedures.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Followed document protocols to safeguard confidentiality of patient records. Helped address client complaints through timely corrective actions and appropriate referrals. Facilitated communication between patients and various departments and staff. 07/2016 - 10/2017

Geriatric Nursing Assistant

Medicaid Providers

Developed rapport to create safe and trusting environment for care. Promoted good oral and personal hygiene by aiding the patient with shaving, bathing and teeth brushing. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Maintained clean, safe and well-organized patient environment. Assisted disabled clients in any way necessary to facilitate independence and well-being. 09/2016 - 08/2017

Certified Nursing Assistant

Capital Home Care

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. Promoted good oral and personal hygiene by assisting patients with shaving, bathing and teeth brushing. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Developed rapport to create safe and trusting environment for care. Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops. 03/2006 - 12/2015

Front Desk Receptionist/ GNA/ Smoke monitoring

Clinton Nursing & Rehabilitation Center

Assisted with receptionist duties, file organization and research and development. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Answered a constant flow of customer calls with up to 5 calls in queue per minute. Addressed and resolved customer complaints empathetically and professionally. 05/2005 - 09/2006

CNA

Adventist Home Health

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Tested and recorded blood glucose levels.

Provided pre- and post-operative care.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands. Assisted with patient transfer and ambulation.

EDUCATION

1995

High School Diploma

Crossland High School - Temple Hills, MD

05/1995

CNA/GNA Certification: Nursing

Crossland High School/ Vocational Program - Temple Hills, MD CERTIFICATIONS

GNA/CNA Certified

CPR/ First Aid Certified

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