Service Representative Support Specialist
Resume:
Leroy Hopes
Management/Customer Service
Contact
Address
Houston, TX, 77020
Phone
************@*****.***
Skills
Detail - Oriented
Case Management
Account Management
Social Work
Technical Support
Property Management
Contract Negotiation
Excellent communication skills
Motivational Interviewing
Multidisciplinary team collaboration
Training and mentoring
Goal-oriented Customer Service Representative with 16 years of experience in customer service, 8 years of experience in management, and 3 years of experience in sales. Detail-focused and self motivated. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Work History
2021-07 - 2022-08
Career Guidance Manager and Transition Supervisor
Open Door Mission, Houston, TX
●Established working relationships with Second chance to employers to hire clients directly.
●Assisted clients with daily living needs to maintain self-esteem, general wellness, and job placement.
●Consulted with supervisors to assess cases and plan strategies for enhancing care.
●Arranged transportation and documented details of discharge transition plans.
●Direct day-to-day administrative and operational functions for 125-bed facility, providing guidance and leadership to over 30 clients.
2015-10 - 2021-06
Property Manager
M & H Investments, Houston, TX
●Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
●Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
●Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
●Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
●Followed up on delinquent tenants and coordinated collection procedures.
2017-05 - 2018-09
Sr. Tech Support Specialist
Vantiv now Worldpay, Houston, TX
●Provided customer service for business clients inquiring to scale business.
●Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve issues with business credit card transactions.
●Removed malware, ransomware and other threats from credit card terminals.
●Helped streamline repair processes and update procedures for support action consistency.
●Patched software and installed new versions to eliminate security problems and protect data.
2007-04 - 2017-04
Customer Service Engineer
Xerox, Houston, TX
●Generated reports reflecting performance and cost effectiveness.
●Patched software and installed new versions to eliminate security problems and protect data.
●Answered product and service questions, suggesting other offerings to attract potential customers.
●Provided primary customer support to internal and external customers.
●Increased sales by educating prospects on benefits of products and services in comparison to competitors.
●Exceeded goals through effective task prioritization and great work ethic.
●Inventoried parts and supplies for various Xerox equipment
Education
2007-01 - 2015-05
Associate's degree: Biblical Studies
College of Biblical Studies - Houston, TX
Certifications
2022-06
Peer Support Specialist
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