Customer Service/Phlebotomist

CORA WRIGHT

508-***-**** ** Raechel Rd

********@******************.*** Randolph, MA 02368

PROFESSIONAL SUMMARY

Highly versatile Phlebotomy Supervisor with over 13 years of experience in high volume and fast paced locations. Seeking a management position that will challenge and probe exemplary leadership skills.

PROFESSIONAL QUALIFICATIONS

• Management Professional • Conflict Resolution

• Microsoft Office Skills • Critical Thinker

• Medical Terminology • Diligent & Reliable

• Laboratory Procedures • Efficient Multi-Tasker Expertise

• Administrative Knowledge • Precise & Attentive

PROFESSIONAL EXPERIENCE

Clinical Coordinator, Allied Search Partners (Temp) 1/12-1/31

• Checked In/Checked out patients.

• Performed other related duties.

Phlebotomy Supervisor, Brigham and Women’s Faulkner Hospital 7/09-12/22

• Oversees employee scheduling including breaks and overtime authorization

• Acts as a liaison between physicians and other medical professionals

• Performs collection of blood tissue and specimen and conducts testing preparation

• Hires, trains, and mentors’ personnel on all aspects of position

• Performs thorough and consistent inventory control while adhering to company budget

• Develops organizational methods providing commendable patient service and meeting critical deadlines

• Collaborates with management team on techniques enhancing team function and morale

• Complies with HIPAA, and all laboratory regulations, policies, and procedures Lead Customer Experience Specialist, Marshalls Department Store 4/08-7/09

• Processed adjustments, returned checks, and refunds

• Operated cash register to finalize purchases and issue receipts

• Apprised store policies, regulations, and rate structures Phlebotomist (Internship), Caritas Medical Laboratory 9/07-12/07

• Executed high volumes of draws/sticks

• Completed specimen collection in preparation for lab testing

• Transferred laboratory information in accordance with necessary department

• Performed thorough patient paramedical examinations Manager, CVS 11/95-11/06

• Supervised lab employees while setting lab standards of quality timeliness and efficiency

• Instructed staff on preventions of chemical mixing

• Maintained surrounding lab area to promote additional sales

• Assured print waste was kept at minimum standard

• Trained employees to ensure maximum performance

• Handled all customer relations issues in accordance with company policy

• Monitored and reacted to signs, EAS program of internal theft

• Developed positive professional customer/patient relationships • Maintained customer/patient confidentiality

EDUCATION

High School Diploma, Boston High School

Phlebotomy Technician Certification, Caritas Medical Lab Phlebotomy Program ACHIEVEMENTS

EPIC Supervisor, Sunquest Knowledge

Multiple I Care Awards

BLS Certificate 1/23

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