Customer Service

Representative

Heather

Berge

Objective

Friendly customer service professional committed to providing high-quality service and developing customer relationships. I offer excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. I’m skilled at using consumer feedback to improve customer processes.

March 2020 - Current

Realtor/Sales Associate Century 21 Atlantic Professional Realty Licensed Realtor with over 16 years in the industry. I generate leads to buy, sell, and rent properties, educate my clients on the current market conditions, present offers to my sellers and negotiate between parties, and facilitate showings and inspections. Provide comparable sales to my clients.

January 11, 2021 – May 18, 2022

Staff Appraisal Reviewer/LAPP SAR NewDay USA

Work/review appraisal reports in a first-in/first-out basis while adhering to VA timeliness requirements. Review Veroscore tool and address High, Medium, and Low alerts as applicable along with unacceptable valuation and integrity risk scores. Perform a competent review in an efficient manner that satisfies all VA,UAD, Lender and Local requirements. - Contact appraiser regarding any discrepancies to work towards resolution. -Issue NOV accurately reflecting all applicable conditions. Produce on an acceptable level as determined through benchmarks. Amend NOV’s as needed in a timely manner. Review ROV packets for completeness and form an opinion prior to submissions to appraiser and/or RLC. April 2011 – Jan 1, 2021

Office Manager/Appraisal Processor/Trainee Brian Musto & Co., LLC Reviewed appraisal reports for quality and accuracy prior to appraiser certification of completion. (i.e, ensures consistency throughout the report, accuracy in collected data provided in report, performed QA checks, confirmed property meets FHA/USDA/VA/HUD guidelines. researched comparable data, public record data, zoning, reviewed subject’s surroundings for external obsolescence's, reviewed adjustments to ensure consistency across the grid) Completed an average of 25 residential appraisal reports/reviews per week on URAR in compliance with USPAP using Total/alamode software. Experience completing and reviewing VA Appraisals to ensure they met VA Lender Handbook requirements. Experience in researching and gathering information on the subject property and comparable sales to assist in determining the opinion of value and completion of the reports in concordance with specific program guidelines.

Education

Atlantic Cape Community

College – Online schooling,

will graduate with Associates

in Science Fall 2023

Traiblazer – Salesforce-

Online. I Will be certified Fall

2023

**I plan on obtaining my

Bachelors in Business and

Finance by June 2025

Skills

Time

Management

Empathy

Interpersonal

Communication

Data Entry

Adaptability

Critical

Thinking

Problem

Solving

Team Player

Loyal

Organization

Customer

Service

Attention to

Detail

Skills

Sales and

Marketing

Computer

Proficiency

Fast Learner

Negotiation

Data Analysis

Attention to detail

People Oriented

Contact

40 Northridge Dr

Mays Landing, NJ 08330

609-***-****

adw9j9@r.postjobfree.com

www.linkedin.com/in/heather-

berge

Contact this candidate