Service Agent Trainee Manager
Resume:
DaShawn M. Dukes
********@*****.***
*** ******** **** **** ********, SC 29203
EDUCATION:
Bachelor of Science Degree in Management Information Systems Claflin University Orangeburg, South Carolina Graduate: December 2021 GPA: 3.2/4.0.
HONORS/AWARDS:
AB Honor National Society Palmetto Life Scholarship RELEVANT COURSES:
● Principals of Management Calculus I Finance
● Micro Computer Application Computer Systems Technical Writing
● Business Communication Survey of Economics Data Structures and Logics
● Public Speaking Computer Organization and Architectures
● Financial Accounting Principals of Marketing Internet Technologies
● Calculus II Linear Algebra Business Finance
● Production and Operation Managers Probability and Statistics Managerial Accounting WORK EXPERIENCE:
Enterprise Holdings Manager Trainee Manager’s Assistant Dec. 2021-April 2023
● Passed Grill with a 97% (August 2022)
● #2 on Matrix for C2 (August 2022)
● #1 MT/MA on Matrix in C2 (Elite to Eat September 2022)
● Promoted to Best Person Program at CAE (October 2022)
● Worked with National and Alamo members at CAE
● Invited to Triple Crown for Averaging #3 for 3 months in C2 for all MTs/MAs Enterprise Holdings MT Internship Orangeburg, South Carolina (Internship) Dec. 2020-Dec. 2021
● Training to become a Manager at a local Enterprise store
● 3 Month on the job program
● Helping assist in making Management decisions for the store Enterprise Holdings Service Agent, Admin Rep/CSR Orangeburg, South Carolina July 2020-Dec 2020
● Started off cleaning and washing cars to rent out to customers
● Picked up and deliver cars to the airport and other Enterprise locations
● Promoted to Admin Representative within a month and a half of hire
● Answer phones and assist customer’s needs over the phone and in stores Tribal Enterprises Africa Inc. (Internship) June 2020
● Project/Product Management
● Team Management Assistant
● Review development teamwork for approval
● Assure all tasks meet the required guidelines
Orangeburg Country Club Banquet Attendant Orangeburg, South Carolina March 2017-April 2020
● Works as a member of the wait staff for food catering events and banquets
● Unloads equipment from trucks and sets up venues for events, including chairs and building stages.
● Adheres to event safety standards
● Ensures excellent levels of customer service
Chick-Fil-A Team Member Orangeburg Aug. 2015-Mar 2017
● Prepared, cook and present food safely, quickly and efficiently, to meet the highest Chick-fil-A standards
● Provided a clean and food-safe environment to serve and protect guests
● Worked safely around kitchen equipment and reported any maintenance issues to the Manager on Duty or Kitchen Supervisor
● Continued to provide quality customer service
SOFTWARE/HARDWARE:
Microsoft Word, Basic Java Language, HTML, Moodle 3.0 and Dell Computer, ECars 2.0, Odyssey
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