Processing Clerk Service Representative

Mendoza, Adrienne

**** ****** ***, *** ******* TX 7821

Phone: 210-***-****

Email: ************@*****.***

Objectives:

To gain experience and further my career within your company. I believe I can be a very great asset to your company. I’m also a hard worker and quick learner. I put a lot of pride and integrity in my work. I am customer oriented, multi task and have excellent customer service.

Experience:

PenFed Credit Union (19500 Bulverde Rd. 78259)

Sales Service Representative (09/2029 – present)

Answer inbound member calls regarding PenFed deposit and loan products. Provide best-in-class member service experience in all member interactions. Research and resolve member questions or issues. Maintain working knowledge of PenFed deposit and loan products. Educate members on PenFed products and services to best support their financial goals.

Marriott CEC (17319 San Pedro Hollywood Park. 78232)

Sales and Service Associate (05/2019 – 04/2020)

Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.

Volt (3300 Sidney Brooks Rd. Bdlg. 532 San Antonio TX 78235)

Technical Support Advisor (12/2016 – 05/2019)

Assist customers with issues they experience with their iPhones, iPads, and iPods. Using probing skills to identify the cause of their issues and troubleshoot to resolve the issues. Using every resource made available to assist the customer as well as maintaining good rapport, Research issues on various computer systems and database to resolve the issue.

Randstad (Capital Group 3500 Wiseman Blvd. San Antonio TX 78245)

Retirement Processing Clerk (08/2016 – 11/2016)

Provide service plans to plan participants, advisers, sponsors by establishing new retirement plans and processing financial transaction (contributions, redemptions, distributons). Prepare customized participant educational materials.

SWBC (4300 Centerview San Antonio TX 78228)

Data Research Specialist (04/2007 - 03/2016)

Responsible for checking all transactions performed on every escrow loan to ensure accuracy. High degree of knowledge of document types, CoTrak, AS400, LPS (BLACKNIGHT) and escrow disbursements and processes. Review a wide range of reports specifically designed to catch potential critical errors. Identify error and make the necessary correction/update to ensure accuracy. Resolve escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information. Maintain the service level objectives for all task received from clients to include opening, researching and closing of each task request.

GSATC Yellow Cab (9600 IH35 N San Antonio TX 78233)

A/R Clerk (03/2003 - 04/2007)

Verifies and post accounts receivable transactions. Process receipts, credit card, and cash. Sorts and files documents after posting. Prepare bank deposits and produce account statements and collection. Research any discrepancies and maintain deadlines.

Skills:

Data Entry

Basic computer knowledge

Microsoft Word, Excel

Call Center

Reports/Documents

Ability to work with several operating system

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