Center Representative Office Clerk

MARY J. HEARD

**** ******** **, ************, ** 37130 · 470-***-****

***********@*******.***

I relocated to Tennessee and am currently looking for employment. I have worked for state governments for close to 30 years. Starting with office clerk through executive secretary through tax specialist.

EXPERIENCE

12/01/1989 – 08/01/2006

ILLINOIS DEPARTMENT OF CORRECTIONS, OFFICE CLERK – EXECUTIVE SECRETARY

Clerical positions responsible for but not limited to answering phones, processing mail, maintaining schedules, assisting supervisor with detail reports, ensuring employees time was accurate. Was also responsible for processing and distributing Employee Reimbursement Program funds for those who qualified and for processing claims for worker’s compensation.

09/18/2006 – 03/16/2007

SPHERION TEMP AGENCY, VARIOUS CLERICAL POSITIONS

Worked various temporary clerical/receptionist positions with duties such as processing mail, answering phone, data input.

03/26/2007 – 10/8/2020

FLORIDA DEPARTMENT OF REVENUE, CLERICAL, COLLECTIONS AND TAX SPECIALIST

My duties included but not limited to opening mail, answering phones, processing payments, maintaining schedules, making collection calls, processing new business registrations, contacting new businesses to assist with tax questions.

07/01/2011 – 07/27/2020

CARMAX, BUSINESS OFFICE ASSOCIATE (PART TIME)

Worked in the business office preparing documents, signing with customers, processing payments, assisted customers in car buying process.

12/2020 – 1/2021

AMERICAN RESOURCE GROUP LLC

Worked call center, contacting, and aiding customers interested in rent to own homes.

1/2021 – 3/2021

CENTER FOR EYE CARE

Receptionist for eye clinic. Scheduled appointments, prepared files, answered phones, and signed in patients.

09/2021 – 10/2022

ISLANDVIEW CASINO

Call center representative for casino. Making reservations, answering phones

11/2022 – 3/2023

PIEDMONT PRECAST

Was administrative assistant to staff at main location. Answered phones, processed mail, made nameplates working with vinyl, scheduled deliveries.

EDUCATION

05 1978

Pleasant Plains High School

Graduated top third of my class

Received Drama Award, Scholastic Award, Was a member of National Honor Society

08 1978

Lincoln Land Community College

Have some college credits but did not graduate.

SKILLS

Know office programs such as Word, Excel

Can work multi line phones

Can Multitask

Have great customer service

Willing to be flexible

ACTIVITIES

Volunteered for the Springfield School District in 1994 as an art docent to bring art and information to grade school children.

Volunteered for USO to provide place for service personnel to wait for plane flights.

Worked as a volunteer for Red Cross Disaster Volunteer Coordinator’s unit assisting in the registering and scheduling of volunteers during major disasters.

Have received the Presidential Award for Volunteering 3 times.

Was Employee of the Month for both Illinois Department of Corrections and Carmax.

Was member of the Carmax Presidents Club for being in the top 10% of employees for customer survey results.

My passion is helping people. Anything I can do to assist someone I will do. I enjoy cooking and baking and even had a small business in Florida selling my goodies.

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