Title Processor Customer Service

:

Stacey Hunter

**** ******** ***** **** ******, FL 34685

Mobile: 757-***-**** Email: **************@*****.***

PROFESSIONAL EXPERIENCE:

*/****– 8/2021 Nations Lending, LLC Columbus, OH

Sr. Closer / Funding Analyst

Worked in pipeline daily for upcoming closings which included reviewing the title commitment, homeowners’ insurance, and surveys

Input all closing information into Encompass

Kept open communication between borrowers and the closing process; finalize closing package after the information was entered into Encompass; finalize the CD (HUD/Settlement statement) with the attorney or title company

Cleared all underwriting conditions prior to releasing the closing package

Requested the wire (balance with settlement agent to ensure they netted all fee’s) after complete package was sent out

Pushed loan to post closing

(Reason for looking: Parent became ill and was full time caregiver)

7/2019–8/2020 Equity National Title LLC Palm Harbor, FL

Title Processor

Responsible for opening new files, ordering title, clearing titles, writing binders, and other processing work to close files

Ordering titles required searches

Handling Escrow Deposits and issuing receipt

Preparing the lender packages

Responsible for satisfying the underwriter’s conditions

Responsible for scheduling closings with all parties

Importing contract information into software and database (Doubletime)

Responsible for collecting sensitive information (SSN, current contact information, bank account and routing information) from customers to ensure that all parties have correct information

Responsible for customer service, greeting customers, answering phones, sending emails and faxes to loan officers and agents, and tending to their needs

Answering client queries

(Reason for leaving: Recruited by Nations Lending)

1/2005– 7/2019 Townebank Mortgage / Newtowne Mortgage Virginia Beach, VA

Senior Closer

Coordinated transactions details with real estate agents, buyers, and sellers

Performed title searches

Achieved 100% quality in file accuracy for all critical elements

Constant interaction with clients, title companies, underwriters, and loan officers

Prepared and reviewed closing documents

Highly experienced with cash management, refinancing, investor, and commercial transactions

Maintained escrow account records

Closing of VA, FHA, and conventional loans

Prepared CD and met all TRED requirements

Clearing funding conditions

Closely monitored daily pipelines

Balancing funds withheld for lenders and managing of bank wires

(Reason for looking: Relocated to Florida)

1/2001– 12/2004 Wells Fargo Home Mortgage Virginia Beach, VA

Closer

Prepared closing loan packages for individual loan types in accordance with bank and investor guidelines

Secondary marketing commitments and requirements

Contacted attorneys, loan officers, processors, and insurance companies

Monitored loan status on a continual basis to ensure all standards were achieved

Pre-closing quality reviews

Reviewed preliminary documents

Completion of disbursements procedures and issued funds to title companies

Compliance with bank policies and procedures

Followed any deficient requests, ensuring timely procedures

(Reason for looking: Recruited by Townebank Mortgage)

EDUCATION / CERTIFICATIONS:

First Colonial High School Virginia Beach, VA

Old Dominion University Norfolk, VA

Florida Notary – In Process

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