Customer Service System Administrator
Resume:
JOSEPH HALBUENA MONDIDO
Home Address: ** ***** **. **********, *** Tunasan Muntinlupa
Mobile No.: (094*-****-***
E-mail address: ********@*****.***
OBJECTIVE STATEMENT
To achieve and experience all possible opportunities primarily to be employed in a good company wherein I can utilize the training and education I acquired. A job that would allow better relations to different people and a position that would render more knowledge and training for personal, professional, and growth advancement.
WORK EXPERIENCE
Global System Administrator
March 2020 – Present
KMC Solution, Inc.
Amkor Global Shared Services
Knowledgeable In HTML,CSS,Java and C Language
Monthly deployment of patches and application updates for workstations based on Windows 10/11 Operating Systems via Lansweeper and BatchPatch.
Apply resolution for vulnerabilities using Tenable, Lansweeper, and BatchPatch.
Write and modify basic scripts for installation.
Creating reports using PowerBi.
Manage network servers and technology tools
Monitor performance and maintain systems according to requirements
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide Level 2 Support, handled troubleshooting and maintenance as well as monitoring.
Provided windows upgrade globally using MDT(Remotely)
Key Skills: Information Technology, Customer Service, End-User Support, Software & Hardware Installation, Technical Support
IT Onsite Support Engineer Amkor Technology Philippines
July 2019 – March 2020
Provide Level 2 Support, handled troubleshooting and maintenance as well as monitoring.
Provided windows upgrade globally using MDT(Remotely)
Installing and configuring client computer systems.
Offering Solutions that meet the needs of the client.
Meeting with clients to diagnose software, networking, or hardware issues.
Proving Technical support onsite or via remote access systems.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
EDUCATION
Tertiary
Name of School:
St. Louie Anne Colleges
School Address:
Brgy. Nueva Sanpedro Laguna
Course:
Bachelor of Science in Computer Science.
Year Graduated:
2018
Secondary
Name of School:
Pedro E. Diaz
School Address:
Bayanan Alabang, Muntinlupa City.
Year Graduated:
2014
PERSONAL INFORMATION
Date of Birth
:
July 16, 1996
Place of Birth
:
Sucat, Parañaque
Age
:
26 y/o
Gender
:
Male
Civil Status
:
Single
Height
:
5’7”
Religion
:
Roman Catholic
CHARACTER REFERENCES
Available upon request
I hereby certify that the above information is true and correct to the best of my knowledge.
Joseph H. Mondido
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