JOSEPH HALBUENA MONDIDO

Home Address: ** ***** **. **********, *** Tunasan Muntinlupa

Mobile No.: (094*-****-***

E-mail address: adw9cb@r.postjobfree.com

OBJECTIVE STATEMENT

To achieve and experience all possible opportunities primarily to be employed in a good company wherein I can utilize the training and education I acquired. A job that would allow better relations to different people and a position that would render more knowledge and training for personal, professional, and growth advancement.

WORK EXPERIENCE

Global System Administrator

March 2020 – Present

KMC Solution, Inc.

Amkor Global Shared Services

Knowledgeable In HTML,CSS,Java and C Language

Monthly deployment of patches and application updates for workstations based on Windows 10/11 Operating Systems via Lansweeper and BatchPatch.

Apply resolution for vulnerabilities using Tenable, Lansweeper, and BatchPatch.

Write and modify basic scripts for installation.

Creating reports using PowerBi.

Manage network servers and technology tools

Monitor performance and maintain systems according to requirements

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Build an internal wiki with technical documentation, manuals and IT policies

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide Level 2 Support, handled troubleshooting and maintenance as well as monitoring.

Provided windows upgrade globally using MDT(Remotely)

Key Skills: Information Technology, Customer Service, End-User Support, Software & Hardware Installation, Technical Support

IT Onsite Support Engineer Amkor Technology Philippines

July 2019 – March 2020

Provide Level 2 Support, handled troubleshooting and maintenance as well as monitoring.

Provided windows upgrade globally using MDT(Remotely)

Installing and configuring client computer systems.

Offering Solutions that meet the needs of the client.

Meeting with clients to diagnose software, networking, or hardware issues.

Proving Technical support onsite or via remote access systems.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

EDUCATION

Tertiary

Name of School:

St. Louie Anne Colleges

School Address:

Brgy. Nueva Sanpedro Laguna

Course:

Bachelor of Science in Computer Science.

Year Graduated:

2018

Secondary

Name of School:

Pedro E. Diaz

School Address:

Bayanan Alabang, Muntinlupa City.

Year Graduated:

2014

PERSONAL INFORMATION

Date of Birth

:

July 16, 1996

Place of Birth

:

Sucat, Parañaque

Age

:

26 y/o

Gender

:

Male

Civil Status

:

Single

Height

:

5’7”

Religion

:

Roman Catholic

CHARACTER REFERENCES

Available upon request

I hereby certify that the above information is true and correct to the best of my knowledge.

Joseph H. Mondido

Contact this candidate